Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaclyn Schiess

Kissimmee,FL

Summary

Offering a warm and friendly demeanor ideal for creating memorable guest interactions. Proven ability to enhance guest experiences through exceptional service and effective communication. Skilled in managing live performances, and ensuring safety and quality during events. Holds a Bachelor of Arts in Dance, bringing strong communication and public speaking skills to foster positive environments. Outgoing and personable with knack for creating magical experiences and ensuring guest satisfaction. Ready to use and develop communication and guest service skills in the event service coordinator role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Character Attendant

The Walt Disney Company
08.2024 - 02.2025
  • Adhered to company policies and procedures in all interactions with guests, fellow employees, and supervisors, with safety and show being the highest priorities
  • Provided exceptional guest service by addressing guest questions and concerns promptly and professionally.
  • Accompanied characters throughout park grounds as needed, assisting with navigation and crowd control.
  • Efficiently managed line queues during popular character appearances, minimizing wait times for guests.
  • Contributed to the success of special events by providing support for performers and event staff.
  • Built and established positive relationships with performers, other attendants and guests.
  • Enhanced guest experience by maintaining a positive and engaging atmosphere in character areas.
  • Demonstrated adaptability by adjusting plans based on changing circumstances or priorities throughout shifts.

Server/Bartender

Tennessee Stud Cider
07.2023 - 07.2024
  • Provided exceptional customer service by promptly greeting guests and serving tastings in a way that cultivates a positive experience that leads to returning visits
  • Managed cash and card transactions accurately and efficiently using POS system
  • Demonstrated extensive knowledge of the tasting menu, including ingredients, popular allergies, and production of cider
  • Demonstrated strong multitasking skills by managing multiple tasting groups simultaneously without compromising service quality.
  • Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
  • Maintained inventory levels of bar supplies such as tasting cups, pour spouts, merchandise bags, etc., notifying management when reordering was necessary

Show Runner

Dolly Parton's Stampede
07.2022 - 09.2023
  • Oversaw successful execution of technical cues during live performance.
  • Enforced safety measures due to potential stage and technical equipment hazards.
  • Provided strong leadership under high-pressure situations while prioritizing the well-being of all cast and crew involved.
  • Organized rehearsals schedules, maximizing productivity and minimizing conflicts among cast members and crew.
  • Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.
  • Enhanced stage production quality by efficiently setting up, maintaining, and dismantling equipment.
  • Facilitated clear communication among crew members by utilizing headsets during live productions.
  • Improved stage production quality by efficiently setting up, testing, and maintaining audio and visual equipment.
  • Optimized sound quality during live performances by monitoring audio levels in real-time from the mixing console.
  • Troubleshot technical issues promptly during live shows, minimizing disruption to audience enjoyment.

Education

Bachelor of Arts - Dance

Western Kentucky University
Bowling Green, KY
05.2022

Skills

  • Public speaking
  • Communication
  • Multitasking
  • Patience and composure
  • Effective problem solving
  • Initiative-taking
  • Resourceful and proactive
  • Teamwork
  • Attention to detail
  • Time management

Certification

Driver's License

Timeline

Character Attendant

The Walt Disney Company
08.2024 - 02.2025

Server/Bartender

Tennessee Stud Cider
07.2023 - 07.2024

Show Runner

Dolly Parton's Stampede
07.2022 - 09.2023

Bachelor of Arts - Dance

Western Kentucky University

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