Professional in guest relations with focus on creating engaging and enjoyable experiences. Extensive experience in managing character interactions and ensuring seamless guest experience. Known for strong team collaboration, adaptability, and positive attitude, consistently delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Character Attendant
Walt Disney World Resorts
01.2019 - Current
Company Overview: Character Attendant at the walt disney world company
Keep the storyline going
Keep the safety of our guests and characters as first priority
Maintain a timely manner in which the characters appear so it matches the app
Keep guests satisfactory
Prolonged standing and walking to various areas of the terminal to perform and maintain crowd control during peak operational hours in indoor and outdoor settings during different weather conditions
Demonstrate and display The 5 Keys
Handle conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
Verbal and written communication skills, as well as telephone etiquette skills
Character Attendant at the walt disney world company
Attraction operator
Walt Disney World Resorts
01.2019 - Current
Rise of the Resistance at Disney's Hollywood Studios
Attraction Operation
Maintain guest and ride safety
Trainer
Mickey and Minnie's Runaway Railway attraction at Disney's Hollywood Studios
Test and Adjust (aka the build team for the ride)
Opening team
Attraction operation
Maintaining guest and ride safety
Post Covid team
Trainer
Coordinator proficient
Kilimanjaro Safaris at Disney's animal Kingdom
Attraction operation
Maintaining guest, ride and animal safety
Public speaking with expert knowledge of African culture and animal husbandry
Part time Sales Associate
Harley Davidson
01.2019 - 07.2019
Part time Sales Associate
Basin
01.2019 - 07.2019
Attractions-American Adventure
DISNEY COLLEGE PROGRAM
08.2018 - 01.2019
Cultural representative to guests
Included public speaking/safety and policies
QSFB All Star Movie Resort
DISNEY COLLEGE PROGRAM
01.2018 - 08.2018
Certified food handler
Represented the Disney World Corporation with guests from around the world
Volunteer
YWAM KONA TRAINING SCHOOL
07.2017 - 12.2017
Coursework to prepare for foreign outreach while in Kona
Lived and worked in Greece for 4 months submerged in the culture
Worked with refugees and orphans to lead and teach skills
Team safety important during volatile situations in a foreign country