JACLYN WHEELER
Norwich,CT
Summary
Proven leader in the hospitality industry, adept at driving revenue growth and enhancing dining experiences. Skilled in cash handling and exceptional customer service, I excel in creating memorable guest engagements and maintaining high cleanliness standards. My approach has consistently resulted in positive feedback and increased customer loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Pequot Golf Club
Stonington, CT
02.2023 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Server, Bartender
Bella Fiore
Norwich, CT
06.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender, Server
The Raquette River Pub
Colton, NY
06.2018 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate Of Applied Arts - Cabinetmaking And Millwork
New England Tech
Warwick, RI05.2003
HS Diploma - General Studies
The Prout School
Wakefield, RI1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Food Running
Timeline
Restaurant Manager
Pequot Golf Club
02.2023 - 09.2023
Server, Bartender
Bella Fiore
06.2022 - 12.2022
Bartender, Server
The Raquette River Pub
06.2018 - 05.2022
Associate Of Applied Arts - Cabinetmaking And Millwork
New England Tech
HS Diploma - General Studies
The Prout School