Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jaclyn Whitaker

Elizabethtown,KY

Summary

Quality Management Systems Specialist with over 5 years of progressive experience, spanning technician, specialist, coordinator, and supervisor roles. Delivers precisely engineered modules. Skilled in defect tracking, SOP development, and ISO 9001 compliance. Advanced in SPC workflows, ERP systems and metrology. Trusted to lead with integrity and uphold standards. Committed to building systems teams can trust.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Supervisor

Konsei
Hodgenville, KY
03.2025 - 06.2025
  • Built cloud-integrated MRB tracking system (Excel, SharePoint) providing real-time insight into NCPs, costs, corrective actions, root causes, and defect trends
  • Enabled live visibility for leadership, driving continuous improvement and data-informed decision-making.
  • Performed dual function as QA Coordinator, managing documentation workflows, SOP accuracy, and ISO 9001.
  • Engaged operators to uncover process challenges, driving updates to work instructions and boosting training.
  • Enabled traceability and standardized quality practices through cross-functional collaboration and process alignment.
  • Directed MRB sort and rework operations Authored SOP to include new module process.
  • Calibrated precision instruments to meet ISO 9001 and internal standards, maintaining traceable measurements and accurate inspections.

Quality Systems Specialist

Westfall Technik
Elizabethtown, KY
07.2021 - 03.2025
  • Engineered CAPA-compliant rework packets with serial traceability, visual instructions, defect indicators, and equipment guidelines.
  • Achieved 50% reduction in NCP dollar value within two weeks through independent proactive rework.
  • Developed and maintained ISO-compliant documentation (SOPs, COAs, batch records, COCs, ASNs, BOLs)
  • Led quality technicians to enforce SOPs and uphold ISO 9001 compliance, integrating CMM and Keyence-based dimensional validation.
  • Applied Kaizen methodology to enhance quality systems, including environmental cleanups and financial wellness initiatives.
  • Entered and maintained NCP data in the corporate KPI reporting, enabling defect trend visibility and continuous improvement.
  • Contributed to ISO audits and annual inventory efforts through documentation prep, root cause tracking, and ERP-based traceability.
  • Recognized with corporate incentive awards following a measurable impact on employee engagement.

Quality Control Technician

Westfall Technik
Elizabethtown, KY
08.2020 - 07.2021
  • Managed quality documentation and recordkeeping to ensure alignment with ISO 9001 and regulatory standards, supporting audit readiness.
  • Partnered with production teams to resolve quality issues, enhancing product reliability through Communication and preventative measures.
  • Collaborated cross-functionally to identify and address quality concerns, driving improvements in product consistency and performance.
  • Performed quality inspections on incoming, enforcing safety requirements and coordinating removal of defective materials to protect product integrity.
  • Assessed product samples using dimensional measurements, visual inspections, and standardized testing protocols.

Education

Medical Assisting & Phlebotomy -

ATA College
Louisville, KY
01.2012

Skills

  • ISO 9001 Compliance
  • Audit Readiness
  • Six Sigma
  • Process Optimization
  • Root Cause Analysis
  • SOP Development
  • Document Control
  • Statistical Process Control (SPC)
  • Defect Tracking
  • Dimensional Inspection
  • CMM
  • Keyence
  • Microvue
  • Blueprint Interpretation
  • Tolerance Verification
  • Process Improvement
  • Lean Principles
  • Kaizen
  • 5S
  • Data-Driven Quality Metrics
  • KPI Analysis
  • ERP Systems Navigation
  • Epicor
  • IQMS/DELMIAWorks
  • Cross-Functional Team Collaboration
  • Training
  • Internal Auditing
  • Risk-Based Thinking
  • Process Mapping
  • Workflow Optimization
  • SOP Standardization

Certification

  • Six Sigma Green Belt, International Institute of Business Analysis (IIBA)
  • Lead Auditor, Path Wise
  • ISO 9001 Compliance & Document Control Modules
  • SPC Data Logging Training, Quality America Software
  • CMM & Metrology Training, Keyence, Microvue Systems
  • Process Improvement Foundations, Project Management Institute (PMI)
  • Quality Management Foundations, LinkedIn Learning
  • Blueprint Reading, Tech Ease, Inc.

Timeline

Quality Supervisor

Konsei
03.2025 - 06.2025

Quality Systems Specialist

Westfall Technik
07.2021 - 03.2025

Quality Control Technician

Westfall Technik
08.2020 - 07.2021

Medical Assisting & Phlebotomy -

ATA College

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