Summary
Overview
Work History
Education
Skills
Certifications Licenses Awards
Certification
Timeline
Generic

Jaclyn Zanto

Wautoma

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Peer Support Specialist

Pillars, Inc
Appleton
06.2025 - Current
  • Developed personalized recovery plans in collaboration with clients.
  • Provided emotional support to individuals facing mental health challenges.
  • Engaged in outreach activities such as attending fairs or providing presentations at local schools and organizations to raise awareness about mental health issues among the general public.

Advanced Operator And Line Lead

Soaris Delavan, LLC
Delavan
04.2023 - 10.2024
  • Conducted quality inspections to ensure product compliance with standards.
  • Monitored inventory levels and coordinated supply orders as needed.
  • Trained new operators on safety protocols and operational procedures.

Night-time Cashier And Closer

Express Gas Station
07.2006 - 09.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Supervise others and provide on-the-job training.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.

Education

High School Diploma -

Wautoma High School
Wautoma

Associate's Degree - Business Management

Moraine Park Technical College
Fond Du Lac, WI

Bachelor's Degree - Business Administration

Adams State University
Alamosa

Skills

  • Crisis intervention
  • Documentation management
  • Customer relationship management
  • Effective communication
  • Team leadership
  • Problem solving
  • Emotional intelligence
  • Active listening
  • Adaptability and flexibility

Certifications Licenses Awards

  • Certified Peer Support Specialist, Wisconsin
  • Business Logistics Coordinator
  • Project Coordinator

Certification

  • Certified Peer Support Specialist - Wisconsin - 2024
  • Certified Recovery Coach - Wisconsin - 2025

Timeline

Certified Peer Support Specialist

Pillars, Inc
06.2025 - Current

Advanced Operator And Line Lead

Soaris Delavan, LLC
04.2023 - 10.2024

Night-time Cashier And Closer

Express Gas Station
07.2006 - 09.2017

High School Diploma -

Wautoma High School

Associate's Degree - Business Management

Moraine Park Technical College

Bachelor's Degree - Business Administration

Adams State University

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