Jaclynn Mendetta
Pine Hill,NJ
Summary
I help companies work smarter, not harder. I spot gaps, anticipate challenges, and turn opportunities into practical solutions that streamline processes and keep projects moving efficiently. By combining hands-on experience with strategic insight, I break down bottlenecks, drive cross-departmental collaboration, and support growth in meaningful ways.
I’m passionate about process improvement, seeing possibilities before they’re obvious, and making sure good ideas turn into real results.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
SunnyMac LLC
Wilmington, DE
07.2021 - Current
- Built and scaled the Project Management function, establishing standardized processes, governance, and performance metrics to drive operational consistency.
- Led and developed a high-performing Project Management team, improving on-time delivery, cross-functional alignment, and client satisfaction.
- Architected and implemented a comprehensive risk management framework to proactively identify, mitigate, and escalate project risks.
- Redesigned enterprise intake operations, streamlining request evaluation, prioritization, and resource allocation to improve throughput and visibility.
- Launched and optimized a pre-install tree removal workflow, reducing project delays and enhancing coordination between field teams and office operations.
- Standardized and modernized the company’s onboarding program, accelerating employee ramp-up and improving organizational readiness.
- Drove service and process enhancements that improved operational efficiency and contributed to increased profitability.
Director of Administration
SunnyMac LLC
Wilmington, DE
06.2019 - 07.2021
- Directed implementation of streamlined administrative processes to enhance Sales efficiency.
- Led Sales initiatives to improve communication and collaboration among teams.
- Developed training programs for Sales Teams to enhance skill sets and performance outcomes.
- Oversaw budget management, ensuring alignment with strategic priorities and resource allocation.
Call Center Manager
SunnyMac LLC
Wilmington, DE
08.2018 - 07.2021
- Led team of call center agents to enhance lead quantity and quality to our sales team.
- Implemented training programs that improved agent performance and knowledge retention.
- Analyzed call data to identify trends and areas for improvement in service delivery.
- Communicated with multiple lead sources/CRMs for the best results on a a budget.
Education
Associate of Science - Addiction Counseling
Camden County College
Blackwood, NJ07-2015
Skills
- Team Leadership/Training
- Project planning
- Scope management
- Client relationship management
Timeline
Senior Project Manager
SunnyMac LLC
07.2021 - Current
Director of Administration
SunnyMac LLC
06.2019 - 07.2021
Call Center Manager
SunnyMac LLC
08.2018 - 07.2021
Associate of Science - Addiction Counseling
Camden County College