Jaclynn Mullins
Pioneer,CA
Summary
Customer-focused, detail-oriented professional with experience in customer experience and account management. Skilled in managing client accounts, coordinating schedules, overseeing billing, and supporting daily operations with accuracy and efficiency. Strong communicator with proactive approach to organization and problem-solving.
Overview
11
11
years of professional experience
Work History
CUSTOMER EXPERIENCE SPECIALIST/ACCOUNT MANAGER
BACS CONSULTING GROUP
09.2022 - 01.2026
- Managed a portfolio of 15 small business accounts as the primary billing and service contract, providing proactive client support, tracking service trends to improve operations.
- lead an internal employee recognition program to strengthen engagement.
- Analyzed weekly/monthly ticket and call trends to identify patterns and support operational improvement
PROJECT MANAGER/ ADMINISTRATOR
HOMESITE SERVICES
07.2016 - 09.2022
- Led billing and collections efforts for the restoration division, cutting outstanding receivables by 80% through consistent client follow up and improved payment tracking.
- Coordinated administrative and operational support for ongoing projects, ensuring timelines, resources and schedules were met.
- Served as a key point of contact for customers, addressing concerns professionally and escalating issues when necessary.
- Independently managed the carpet cleaning division, including scheduling, billing and collections.
- Maintained technician and management calendars using Google calendar to optimize daily operations.
- Entered and minted accurate daily activity records and documentation across internal systems
SALES SUPPORT CONSULTANT
CIGNA CORP
01.2015 - 01.2016
- Supported the sales team through proposal preparations, account updates, benefit documentation, and professional management of inbound customer and client inquiries.
Education
Diploma - Patisserie
Le Cordon Bleu
01-2014
Diploma - undefined
Freedom High School
01-2012
Skills
- Account Management, Customer Relationship Management (CRM), Client Retention, Customer Experience Strategy, Billing & Invoicing, Conflict Resolution, Process Improvement, Cross-Functional Communication
Timeline
CUSTOMER EXPERIENCE SPECIALIST/ACCOUNT MANAGER
BACS CONSULTING GROUP
09.2022 - 01.2026
PROJECT MANAGER/ ADMINISTRATOR
HOMESITE SERVICES
07.2016 - 09.2022
SALES SUPPORT CONSULTANT
CIGNA CORP
01.2015 - 01.2016
Diploma - undefined
Freedom High School
Diploma - Patisserie
Le Cordon Bleu