Jaclynn Vaughn-Arias
Linden,NJ
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Atlantic Health System
Clark , NJ
07.2023 - Current
- Implemented an electronic document tracking system which improved accuracy in filing documents.
- Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
- Assisted with the development of new processes for improving efficiency within the department and team.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Ensured all administrative tasks were completed accurately and on time.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Developed and implemented policies and procedures to ensure compliance with relevant laws and regulations.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Manage administrative and clinical team member daily tasks
Lead Medical Assistant
Atlantic Health System
Clark , NJ
05.2022 - 07.2023
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Provided assistance to physicians with clinical tasks such as measuring vital signs.
- Provided guidance and support for new employees during their orientation period.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Certified Medical Assistant
Atlantic Health System
Clark , NJ
03.2021 - 05.2022
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Processed payments from patients accurately using cash registers or computerized systems.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Administered injections under the direction of a physician or nurse practitioner.
- Conducted diagnostic tests such as EKGs, Heart monitors, Buccal genetic testing.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
Clinical Coordinator
Lombardi Associates
Naples , FL
10.2019 - 04.2020
- Virtually managed nurses on workers' compensation cases around the country.
- Maintained nurse schedules.
- Scheduled patient appointments.
- Managed workers' comp paperwork.
- Sent letters to patients regarding their appointments.
- Onboarded nurses.
- Trained nurses after onboarding.
- Scheduled meetings for the head director.
Medical Assistant Supervisor
Union County Healthcare Associates
Garwood, NJ
07.2012 - 07.2018
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
- Identified process gaps that impacted workflow efficiency among Medical Assistants; developed solutions for resolution.
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
Education
Certified Medical Assistant - Medical
Sanford Brown
Edison, NJ07-2012
Skills
- Team supervision
- Staff performance evaluation
- Conflict resolution
- Inventory management
- Time management
- Effective communication
- Details orientation
- Leadership skills
- Training and mentoring
- Problem solving
- Meeting coordination
- Efficient workflow
Certification
- High School Diploma
- Certified Medical Assistant
Timeline
Administrative Supervisor
Atlantic Health System
07.2023 - Current
Lead Medical Assistant
Atlantic Health System
05.2022 - 07.2023
Certified Medical Assistant
Atlantic Health System
03.2021 - 05.2022
Clinical Coordinator
Lombardi Associates
10.2019 - 04.2020
Medical Assistant Supervisor
Union County Healthcare Associates
07.2012 - 07.2018
Certified Medical Assistant - Medical
Sanford Brown