Wendy Orange
DANVILLE,VA
Summary
Detail-oriented administrative supervisor with strong payroll administration and team management skills. Proven ability to resolve complex issues and enhance operational efficiency, ensuring compliance and accuracy in payroll processing.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Administrative Supervisor
UNARCO
DANVILLE, VA
08.2019 - 06.2026
- Supervised daily administrative operations for a leading manufacturing company.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Trained new administrative staff on company policies and procedures.
- Coordinated schedules and meetings for department leadership and staff.
- Managed office supplies and inventory to ensure availability and efficiency.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Process bi-weekly payroll for over 500 employees using advanced payroll software.
- Ensure compliance with federal and state payroll regulations and tax laws.
- Resolve payroll discrepancies by investigating issues and coordinating with departments.
- Collaborate with finance teams to reconcile payroll data with general ledger entries.
- Train new staff on payroll procedures and software functionalities to ensure accuracy.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Supervisor
United Healthcare
DeMotte, Indiana
02.2012 - 05.2019
- Supervised customer service team to ensure high-quality support.
- Resolved escalated customer issues effectively and efficiently.
- Trained staff on company policies and customer service best practices.
- Assisted clients with billing inquiries and resolved issues promptly.
- Processed high-volume billing transactions accurately and efficiently.
- Reviewed and reconciled customer accounts for discrepancies and adjustments.
- Managed invoicing cycles using advanced billing software systems.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Educated healthcare professionals on how to properly submit a request for pre-authorization.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Reviewed and analyzed appeals for accuracy and completeness.
- Communicated with clients to gather necessary documentation for appeals.
- Coordinated with legal teams to interpret policies and procedures effectively.
- Identified trends in appeals data to recommend process improvements.
- Notified ordering providers of denied authorizations.
Education
Associate of Science - Business Administration
Danville Area Community College
Danville, IL 08.2016 - 01.2018
Skills
- Payroll administration
- Claims processing
- Prior authorization
- Insurance verification
- Appeals processing
- Billing software
- Approval request submissions
- Claim processing
- Documentation analysis
- Inventory management
- Office management
- Team supervision
- Staff training
- Project planning
- Complex Problem-solving
- Customer relationship management
- Claim processing
Timeline
Administrative Supervisor
UNARCO
08.2019 - 06.2026
Associate of Science - Business Administration
Danville Area Community College
08.2016 - 01.2018
Customer Service Supervisor
United Healthcare
02.2012 - 05.2019