Sheri Parsons
Cordell
Summary
Dedicated professional with many years experience in office management, employee development, customer service and human resources. Skilled in conflict resolution and effective communication. Committed to fostering a collaborative work environment. Proven track record in enhancing productivity and ensuring compliance with regulations. Extensive knowledge in consumer banking and residential mortgage lending.
Most recent employer assisted in broadening knowledge in QuickBooks, Excel, Bamboo HR & Visual programs.
Overview
34
34
years of professional experience
Work History
Administrative Supervisor
FAS Holdings Group, LLC/dba nTact
Dallas
12.2019 - 04.2026
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Prepared monthly expense reports detailing costs associated with various projects or activities.
- Coordinated travel arrangements for executives including flights, hotels accommodations and car rentals.
- Monitored office inventory to maintain supply levels.
- Ensured all administrative tasks were completed accurately and on time.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
Vice President/Branch Manager
High Plains Bank
Cordell
01.2011 - 11.2019
- Directed branch operations to enhance customer service and satisfaction.
- Managed compliance with banking regulations and internal policies.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Hired, trained, and mentored staff members to maximize productivity.
- Oversaw daily branch operations and ensured compliance with banking regulations.
Vice President/Branch Manager
Interbank, NA
Cordell
04.2010 - 12.2010
- Directed branch operations to enhance customer service and satisfaction.
- Managed compliance with banking regulations and internal policies.
- Evaluated branch performance metrics to identify areas for improvement.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
Vice President/Branch Manager
First Capital Bank, LPO
Cordell
04.1993 - 04.2010
- Directed branch operations to enhance customer service and satisfaction.
- Managed compliance with banking regulations and internal policies.
- Evaluated branch performance metrics to identify areas for improvement.
- Identified problems and implemented solutions to better streamline operations.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Established performance standards for staff members in order to drive productivity levels up.
Office Manager
State Farm Insurance/Terry Bryant Agency
Cordell
02.1992 - 04.1993
- Managed daily office operations and ensured efficient workflow.
- Maintained accurate records of policy documents and client information.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
Education
Cordell High School
Cordell, OKSkills
- Office administration
- Conflict resolution
- Vendor management
- Performance evaluation
- Employee training
- Customer relationship management
- Travel coordination
- Timekeeping oversight
- Effective communication
- Attention to detail
- Problem solving
- Critical thinking
- Stress management
- Efficient workflow
- Task delegation
- Budget administration
- Information management
- Records management
- Payroll and budgeting
- Document management
- Scheduling and calendar management
- Human resources
- Policy and procedure modification
- Office management
- Bookkeeping
- Write reports
- Recruitment and hiring
- Task prioritization
- Business correspondence
- Time management abilities
- Accounts payable and receivable
- Teamwork
Affiliations
- City of Cordell, OK Council Member 2021 to current
- Foss Reservoir Board of Directors 2025 to current
Timeline
Administrative Supervisor
FAS Holdings Group, LLC/dba nTact
12.2019 - 04.2026
Vice President/Branch Manager
High Plains Bank
01.2011 - 11.2019
Vice President/Branch Manager
Interbank, NA
04.2010 - 12.2010
Vice President/Branch Manager
First Capital Bank, LPO
04.1993 - 04.2010
Office Manager
State Farm Insurance/Terry Bryant Agency
02.1992 - 04.1993
Cordell High School