Jaclynn Vela
Kenosha,WI
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at addressing issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
11
11
years of professional experience
Work History
Medicaid Claims Analyst
AbbVie Inc.
09.2022 - Current
- Process Medicaid rebates for statutory and contractual state rebate claims for multiple states each quarter cycle in a timely manner
- Resolve open disputes with the states for issues such as script to unit ratio’s being off and units exceeding the parent program
- Reconcile labeler statements for the different states that include rounding issues, pricing variances, disputes, etc.
- Resolve 340B BRG duplicate disputes with the states for IQVIA
- Download rebate invoices from different portals for each of the states for quarterly processing
- Utilize different reports to ensure the accuracy of unit to script ratios by disputing any that exceed the thresholds and disputing any units that exceed parent programs for supplemental programs
- Update the MEDI/MMCO/ADAP programs before each processing cycle with new product launches and discontinuations
- Check in Model N before each processing cycle to ensure there are no unpublished price lists and resolve any issues that may arise
- Resolve any issues with Medicaid payments by utilizing Model N and SAP in a timely manner.
Accounts Receivable Analyst
AbbVie Inc.
10.2020 - 09.2022
- Analysis of wholesaler & distributor accounts to perform collection activities by using Model N & SAP platforms for dispute resolution to ensure corporate cash flow
- Interface with other internal departments such as Customer Service, Tax, Chargebacks, and Master Data Management who complete tasks that drive Accounts Receivable’s ability to work with customers to collect payments driven by timely dispute resolution
- Communication with customers via phone and email using Microsoft Outlook regarding customers with past due balances
- Creation of customer statements using Microsoft Excel and mechanisms in it such as v-look ups, pivot tables, filters, and formulas
- Monthly review and analysis of 31+ items on customer accounts and communicate findings to management on a set of accounts for past due invoices & items that recently had dispute resolution performed
- Review & identify customer payment trends and provide solutions for resolution
- Review & release of orders on credit hold review
- Preparation & submission of debt forgiveness requests for write off approval.
Senior Accounts Receivable Specialist
Abbott Laboratories
07.2017 - 10.2020
- Managed a portfolio of 250 plus accounts
- Applied debit/credits, resolve unapplied payments, deductions, research and resolve problems related
- Processed credit card payments for customers
- Worked in SAP, Microsoft Outlook & JPMorgan Chase daily
- Resolved invoice discrepancies related to pricing, terms, discounts, etc
- Communicated past due balances to customers
- Discussed and negotiated payment plans for outstanding balances
- Collaborated with other departments to assist with customer’s needs such as Tax, Customer Service, etc
- Reviewed & released orders on credit hold
- Performed credit analysis to establish credit limits
- Recognized balances for write off and submit for approval when over limit.
Senior Accounts Receivable Specialist
Uline Shipping Supplies
06.2015 - 05.2017
- Applied payments, credit/debits, deductions
- Processed credit card & electronic payments for customers
- Worked in AS400, Microsoft Outlook daily
- Exceeded making 100+ calls per day
- Called & emailed customers on invoices 110+ days past due
- Resolved issues on delinquent accounts
- Pulled & reported payments to collection agencies when necessary
- Handled numerous emails in a timely manner
- Discussed and negotiate payment plans for outstanding balances
- Handled incoming calls that rotate throughout the department
- Worked with other departments to assist with customer’s needs such as tax, customer service, etc
- Reduced credit limits when necessary.
Credit & Collections Specialist
Sealed Air Corporation
09.2012 - 04.2015
- Applied payments, credit/debits, deductions
- Processed credit card payments for customers
- Worked in JDE One World, GetPaid and JPMorgan daily
- Adjusted credit limits based on payment and order history
- Maintained accounts with $500K -$1MM in open A/R at any given time
- Reviewed and released orders from credit hold review
- Performed collection activities on past due invoices (including bankruptcies, legal filings)
- Negotiated and resolved payment issues with holding orders and late fee charges.
Education
MASTER OF BUSINESS ADMINISTRATION -
PURDUE UNIVERSITY GLOBAL
12.2023
BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION -
PURDUE UNIVERSITY GLOBAL
10.2019
Skills
- Proficient in SAP
- Proficient in Model N
- Microsoft Office
- Time Management
- Interpersonal and written communication
- Flexible and Adaptable
- Calm Under Pressure
- Attention to Detail
Timeline
Medicaid Claims Analyst
AbbVie Inc.
09.2022 - Current
Accounts Receivable Analyst
AbbVie Inc.
10.2020 - 09.2022
Senior Accounts Receivable Specialist
Abbott Laboratories
07.2017 - 10.2020
Senior Accounts Receivable Specialist
Uline Shipping Supplies
06.2015 - 05.2017
Credit & Collections Specialist
Sealed Air Corporation
09.2012 - 04.2015
MASTER OF BUSINESS ADMINISTRATION -
PURDUE UNIVERSITY GLOBAL
BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION -
PURDUE UNIVERSITY GLOBAL