SSMS
Years of experience
Jacob Caldwell
Enterprise Systems Support Specialist
Rome,Georgia
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
4
4
years of post-secondary education
10
10
Certificates
1
1
Language
Work History
Support Specialist
Berry College
Mount Berry, GA
5 2023 - Current
- Provide technical support and troubleshooting for enterprise systems such as SSMS, Feith, Jenzabar, J1Web, Canvas, and TeamDynamix.
- Monitor systems in operation and quickly troubleshot errors.
- Maintain and administer enterprise systems to ensure data integrity and system reliability.
- Communicate with end-users, resolve issues, create documentation, and provide system training as needed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Used Team Dynamix to create and updated tracking documents
Multimedia Student Supervisor
Berry College
Mount Berry, GA
08.2019 - 05.2023
- Maintain and support all classroom multimedia technology on campus (PC and Mac, sound, projectors, Swivl, Crestron, Vaddio, document cameras, Zoom, etc.)
- Take students on work orders and help train them across a variety of subjects and disciplines
- Earn certifications as part of BITS program.
- Design engaging workshops that provided tools for effective collaboration, enhancing student teamwork capabilities.
- Collaborate with faculty members to develop targeted strategies for addressing student concerns or issues.
- Organized and allocated resources required to meet needs of 2000+ students and 200+ instructors
Audio Visual Technician
WinShape Camps for Boys
Mount Berry, GA
05.2022 - 07.2022
- Oversaw sound systems, ProPresenter, and lighting systems (ONYX) for WinShape Camps for Boys at Mount Berry to deliver an impactful and memorable camp experience for all campers.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Programmed and operated audio-visual equipment to support seamless live events.
- Contributed to increased camper satisfaction by providing timely support during live events as an on-site technician.
IT Intern
Cherokee Christian Schools
Woodstock, GA
08.2016 - 05.2019
- Reformatted and set up computers, managed and installed UniFi camera system, assembled and implemented new technology and equipment (3D Printers, X-Carve CNC Machine, lab organization).
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported IT department in handling technology rollout and maintenance
- Provided technical support, resolving IT issues to maximize productivity for team members
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success
Education
Bachelor of Science - Creative Technologies
Berry College
Mount Berry, GA 08.2019 - 05.2023
Bachelor of Science - Finance
Berry College
Mount Berry, GA 08.2019 - 05.2023
Skills
Client Communication
Hackberrylab
https://hackberrylab.com/projectLocker/student.php?studentID=35
Certification
CompTIA A+
Skills
Multimedia, Classroom Technology, Projectors, Sound, PC/MAC, Swivl, Zoom, etc., Arduino (C++), Processing, PHP, SQL (W3Schools certified), HTML, CSS, Bootstrap, Fusion 360, Additive Manufacturing, EasyEDA PCB Design, SMD and THT Soldering, Financial Analysis, WACC, IRR, NPV, Replacement Decisions, Bid Price, Bond Valuation, Stock Valuation, Portfolio Management, Beta, Excel, Derivatives, Futures, Forwards, Swaps, Options
Software
Jenzabar
SQL
Feith
Genetec
Microsoft Suite
Canvas
Interests
SQL
Programming
Information Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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