Marisol Mendoza
Rochester,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Support Specialist
All-American Home Care
Rochester, New York
02.2016 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Ensured compliance with company policies regarding security protocols.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Responded promptly to customer inquiries utilizing various communication channels such as email, telephone, or live chat support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Some College (No Degree) - Communications
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer support
- Issue resolution
- Client communication
- Team collaboration
- Product knowledge
- Communication skills
- Client relations
Languages
Spanish
Professional
Timeline
Support Specialist
All-American Home Care
02.2016 - Current
Some College (No Degree) - Communications
Coastal Carolina Community College