Jacob Adden
Springfield,Illinois
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Optical Technician
Lense Crafters
03.2025 - Current
- Instructed countless patients on effective techniques for inserting, removing, and cleaning contact lenses, resulting in improved compliance and satisfaction.
- Filed 300+ claims weekly with vision and medical insurance companies to receive payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Verified insurance information for over 40 patient encounters daily, contributing to accurate billing practices and reducing discrepancies.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Server (Part-Time)
Curate
04.2024 - Current
- Served food and beverages to customers during each shift while actively responding to special requests and inquiries.
- Collaborated with a team of 5 during peak hours to streamline service processes, achieving efficient service for over 50 guests each shift and increasing positive customer feedback.
- Ensured a clean and orderly dining area by organizing seating for guests and performing routine cleaning tasks throughout shifts.
Customer Care Representative
Bank Of Springfield
02.2023 - 03.2024
- Assisted call-in customers daily with questions and orders using the company's customer management software.
- Assisted many customers daily while maintaining a positive attitude and achieving high levels of customer satisfaction.
- Logged details of 65+ customer calls daily and recorded their resolutions in the internal database.
- Navigated customer relationship management (CRM) and support ticket systems to retrieve account details and resolve customer inquiries.
- Organized and updated customer files in the database, ensuring accurate and accessible client information.
Member Service Representative
Planet Fitness
07.2022 - 03.2024
- Mastered customer service protocols and internal systems to effectively support team members in managing high customer demand.
- Conducted weekly follow-ups with 100+ customers via phone and email to secure payments and schedule services, resulting in a 30% increase in timely payment collections.
- Created and presented 8 weekly and monthly reports using Excel to analyze customer satisfaction metrics and response times, tracking service performance milestones.
Grounds Keeper & Funeral Attendant
Staab Funeral Homes
05.2018 - 08.2018
- Planted bulbs, trees, bushes, and flowers for both residential and commercial projects, enhancing outdoor aesthetics.
- Completed repairs on ground structures on a weekly basis, adhering to established schedules and ensuring safety standards were met.
- Performed daily inspections and coordinated maintenance for 5 call vans and 2 coaches, ensuring optimal operational readiness.
- Maintained a well-organized and comfortable environment for grieving families through careful attention to facility cleanliness and setup.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Servers Assistant
Loukinens' On 4th
09.2017 - 07.2018
- Assisted with the setup and breakdown of dining room for customers before and after service periods.
- Maintained cleanliness in customer areas by collecting trash, wiping up spills, and removing trays, ensuring a fresh environment for daily patrons.
- Managed customer deliveries weekly and assisted with fulfilling orders, ensuring timely service and responsiveness to customer needs.
Education
Associates degree -
Lincoln Land Community College
Springfield, IL05.2024
Computer Management of Information Systems
Southern Illinois University Edwardsville
Edwardsville, Illinois05.2021
High School Diploma - undefined
Springfield High School
Springfield, IL05.2018
Skills
- Tech and computer literate
- Complaint resolution
- Strong work ethic
- Team collaboration
- Exceptional customer service
- Multitasker
- Time management
- Guest engagement
- Reliable
- Excellent communication
- Data entry
- Microsoft Office Applications Advanced
- Interpersonal Skills
- Active Listening
- Problem Solving
- Adaptability
Timeline
Optical Technician
Lense Crafters
03.2025 - Current
Server (Part-Time)
Curate
04.2024 - Current
Customer Care Representative
Bank Of Springfield
02.2023 - 03.2024
Member Service Representative
Planet Fitness
07.2022 - 03.2024
Grounds Keeper & Funeral Attendant
Staab Funeral Homes
05.2018 - 08.2018
Servers Assistant
Loukinens' On 4th
09.2017 - 07.2018
High School Diploma - undefined
Springfield High School
Associates degree -
Lincoln Land Community College
Computer Management of Information Systems
Southern Illinois University Edwardsville