Jacob Almand
College Station
Summary
Dedicated professional with a strong foundation in customer service and technical support both on site and remotely. Demonstrates effective client communication and problem-solving abilities, ensuring high levels of customer satisfaction. Experience in training others enhances operational efficiency and knowledge sharing.
Overview
8
8
years of professional experience
Work History
Delivery Specialist
FedEx
Bryan
11.2025 - Current
- Loaded vehicle and departed station promptly to deliver daily route. Planned efficient paths and drove professionally while adhering to schedule and managing stops per hour.
Member
Service Technical Systems (STS)
Mansfield
03.2019 - 12.2023
- Taught customers unfamiliar with technology to use software for reading water meters with a radio and troubleshot technical issues.
- Managed call responses while in the office and addressed customer issues, coordinating travel dates for onsite training.
- Honed multitasking and time management skills to enhance efficiency and improve face-to-face customer interactions.
- Master Meter, 101 Regency Pkwy, Mansfield, TX 76063, smurphy@mastermeter.com
Technician
Assurion
Fort Worth
07.2018 - 10.2018
- Served as primary contact for customers and contracted repair technician, ensuring quality service and positive representation of company.
- I oversaw taking control of my route, entering my customer’s homes, professionally assessing and fixing the situation while ensuring the maximum possible customer satisfaction.
- Honed time management, customer service, mechanical, and technical skills through hands-on experience in diverse repair situations.
- UnitedSmartTech, 5601 Bridge Street Fort Worth TX 76112, ash@usmarttech.com
Education
Computer Technician Training -
Guthrie Job Corps Center
Guthrie, OK07-2018
High School Diploma -
Alvarado High School
Alvarado, TX05-2015
Skills
- Logistics coordination
- Route planning
- Delivery tracking
- Route optimization
- Appointment coordination
- Client communication
- Phone service quality
- Remote desktop experience
- Device and printer proficiency
- Knowledge sharing
Personal Traits And Activities - Traits
- Analytical
- Dedicated
- Detail-Oriented
- Intellectual
- Level headed
- Organized
- Practical
- Persistent
- Professional
- Problem-Solving
- Resilient
- Strong-Willed
- Understanding
Certifications And Skills
Food Handler’s License, 01/01/23, IC3, 01/01/17, PC Pro, 01/01/18, CompTIA A+, 01/01/18, OSHA 10hr, 01/01/18, Working knowledge of modern devices and printers, Trained in installing, repairing, and troubleshooting computer hardware, software and associated devices, Knowledgeable in installing windows, software, applications, antivirus, and patches, Ability to read and understand technical schematics and manuals, Ability to descriptively explain knowledge that I understand, and that I am able to share and vocalize this knowledge to others for them to comprehend, Maintaining a Healthy PC system, Performing routine computer repairs and routine maintenance, Coordinating appointments for customers, Reviewing inventory and maintaining standard storing protocols, Testing electronic units, using standardized testing equipment, and analyzing results to evaluate performance and determine the best course of action for those results, Selecting the correct tools and equipment for the job at hand, Answering calls for customers and providing quality over the phone service
Timeline
Delivery Specialist
FedEx
11.2025 - Current
Member
Service Technical Systems (STS)
03.2019 - 12.2023
Technician
Assurion
07.2018 - 10.2018
Computer Technician Training -
Guthrie Job Corps Center
High School Diploma -
Alvarado High School