Anthony Hicks
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Fed Ex Ground
Killeen
10.2025 - Current
- Processed incoming and outgoing packages efficiently for timely delivery.
- Maintained accurate records of shipments and deliveries using company software.
- Coordinated with team members to optimize delivery routes and schedules.
- Inspected packages for damage and ensured proper handling procedures were followed.
- Trained new employees on safety protocols and operational procedures diligently.
- Resolved delivery issues by troubleshooting problems promptly to minimize service disruptions.
- Ensured timely and undamaged deliveries to enhance customer satisfaction and loyalty.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
- Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.
- Cultivated relationships with key stakeholders across departments to improve workflow efficiency.
- Logistics coordination
Lawn Care Technician
Self Employed Services
Killeen
05.2025 - Current
- Maintained lawns through mowing, trimming, and edging services.
- Applied fertilizers and pest control treatments efficiently.
- Operated lawn care equipment safely and effectively.
- Managed scheduling of services to ensure timely completion for clients.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Maintained cleanliness of work area by removing debris from job sites.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
Construction Worker
GUYCO
Fort Hood
07.2022 - 01.2025
- Operated heavy machinery for site preparation and material transport.
- Followed safety protocols to ensure a secure work environment.
- Collaborated with team members to complete construction projects efficiently.
- Assisted in framing, drywall installation, and finishing tasks on-site.
- Maintained tools and equipment in optimal working condition daily.
- Conducted site clean-up to uphold safety and organization standards.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Mixed concrete, mortar and other materials to prepare building material.
Car Wash Attendant
Today’s Car Wash
Harker Heights
05.2021 - 07.2022
- Operated car wash equipment for efficient vehicle cleaning.
- Maintained cleanliness and organization of work area and equipment.
- Assisted customers with service options and payment processing.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Conducted routine inspections of equipment for proper functionality.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Ensured all safety protocols were followed during the car wash process.
Education
Harker Heights High School
Harker Heights, TXSkills
- Package processing
- Shipment tracking
- Route optimization
- Safety compliance
- Logistics coordination
- Problem resolution
- Attention to detail
- Team collaboration
- Effective communication
Certification
- TWIC Card
- Operator of Heavy Machinery
Timeline
Delivery Specialist
Fed Ex Ground
10.2025 - Current
Lawn Care Technician
Self Employed Services
05.2025 - Current
Construction Worker
GUYCO
07.2022 - 01.2025
Car Wash Attendant
Today’s Car Wash
05.2021 - 07.2022
Harker Heights High School