Jordan May
Imperial Beach,CA
Summary
Proven Leasing Specialist with a track record of enhancing customer service levels at Naval Base San Diego, Pacific Beacon & Palmer Hall. Expert in property management and residential leasing, coupled with exceptional training and mentoring abilities. Elevates tenant satisfaction and loyalty through innovative service strategies and a professional work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Leasing Specialist
Naval Base San Diego, Pacific Beacon & Palmer Hall
10.2023 - Current
- Showed units to potential tenants and answered questions about life in community.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Assisted customers in completing rental applications and verifying qualifications.
CSR, Customer Service Representative
Naval Base San Diego, Pacific Beacon & Palmer Hall
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided customer service support to customers over the phone and by email.
Shack Trainer for Hospitality and Expo positions
Shake Shack
Del Mar
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Monitored, evaluated and recorded training activities or program effectiveness.
Team Member
Five Guys
North Island Naval Base
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach 06-2017
Skills
- Property Management
- Residential Move-In Process
- Lease Signing
- RealPage
- Active Building
- Preventative Maintenance Inspections
- Front Desk Etiquette
- Customer Service
- Hospitality
- Training and mentoring others
- Confident public speaking
- Professionalism and work ethic
- Active listening
- Mail Center Processing
- Package Processing
- Written Communication
- Newspaper Management
- Yearbook Management
- Electronic Troubleshooting
- Ipad Support
- Public Speaking
- Video Editing
- Driving
- Cleaning
- Maintaining Front of House
- Flat Top Grill Cooking
- Kitchen Fryer Operation
- ALOHA POS System
- Frozen Custard Shakes Preparation
- Food Presentation
- Food Exportation
Additional Information
Received multiple positive commendations from Secret Shopper programs while working at Shake Shack and Five Guys, Vast comic book knowledge of Marvel and DC characters, including origins and overall stories, Avid Pokemon fan and expert, Avid fan of movies (Horror, Sci-Fi, Fantasy), Avid fan of tabletop games
Volunteer Experience
- Set up multiple 'Movie Nights On The Lawn', Pacific Beacon
- Helped set up decor and TV systems for Superbowl LVIII party, Pacific Beacon, 2023
- Helped set up Halloween and Christmas decor, Pacific Beacon lobby, 2022
- Attended CEL promotion snack tables & one free pizza table, 2023
- Two National park cleanups
- Concessions at elementary school free movie night, 3
- Animal sitting, rabbits, dogs, cats, chickens
- Lawn maintenance, palm tree cleanup, mowing, leaf blowing
Awards
- Mar Vista High School Honor Society, 2017
- Golden State Seal Merit Diploma, 2017
- President's Award for Educational Excellence, 2011
- Certificate of Completion of UCSD TRIO Outreach Programs, 2017
- California Scholarship Federation Life Membership Award
- Rising Star Award from The Michaels Organization, 11/01/22
Work References
- Hector Bercerra, AGM of Shake Shack Del Mar, (619) 962-7671
- Robert 'Wade' Housken, GM of Shake Shack Del Mar and Little Italy, 760-289-2615, whousken@shakeshack.com
- Jesse Arambula, Leasing Manager Pacific Beacon, (619) 458-4847, (619) 231-3400, jarambula_flores@tmo.com
- Tina Sokimi, Assistant Leasing Manager Pacific Beacon, (619) 455-2812, (619) 231-3400, tsokimi@tmo.com
Certification
- safeTALK Certified
- CPR Certified.
- Taking Flight Disc / Chamleon Leader Training
Timeline
Leasing Specialist
Naval Base San Diego, Pacific Beacon & Palmer Hall
10.2023 - Current
CSR, Customer Service Representative
Naval Base San Diego, Pacific Beacon & Palmer Hall
Shack Trainer for Hospitality and Expo positions
Shake Shack
Team Member
Five Guys
High School Diploma -
Mar Vista Senior High School
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