APRIL M GARCIA
Henderson,USA
Summary
Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, lease-ups, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Leasing Specialist
BG Staffing Property Management Apart Multifamily
10.2024 - Current
- Provided coverage for properties needing consistent Leasing Consultant duties.
- Maintained consistent engagement with every lead.
- Supported Property Manager in handling lease agreements.
- Welcomed prospects and residents.
- Successfully managed diverse leasing activities, enhancing tenant satisfaction and retention.
- Increased audience engagement through strategic social media utilization.
- Responded to inquiries about pricing and availability.
- Assessed viability of each lead.
- Maintained and updated guest data in property management software.
- Led informative tours showcasing properties.
Independent Contractor
Handy Inc.
06.2019 - 11.2024
- Sanitized surfaces of walls and floors to maintain cleanliness.
- Ensured proper waste material management.
- Transported items and tools efficiently.
- Maintained cleanliness of furniture fixtures effectively.
- Disposed of waste materials at project sites.
- Set up technical devices.
- Determined work site measurements accurately.
- Constructed custom furniture.
- Delivered high-quality furnishings to clients, maintaining adherence to safety guidelines and project timelines.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Leasing Consultant
Stout Management Co
02.2024 - 07.2024
- Prepared leasing documents for prospective tenants.
- Addressed every incoming call professionally.
- Increased lease renewal rate to 95% through strategic negotiation and tenant relationship building.
- Enhanced tenant acquisition through virtual tours and efficient lead tracking.
- Communicated accurate pricing and availability information to potential clients.
- Coordinated property tours and walk-in visits for prospects, emphasizing key features.
Mail Carrier
USPS
10.2022 - 01.2024
- Collected mail and packages from post office and delivery centers.
- Adhered to set delivery path for residential and commercial clients.
- Ensured timely delivery of mail and parcels.
- Facilitated loading and unloading of mail and packages into vehicles.
- Notified supervisor of any questionable occurrences.
Talent Acquisition Specialist
Quest Temp Agency
05.2022 - 10.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Stower/Problem Solver
Amazon Warehouse Fulfillment Center
05.2016 - 12.2018
- Inspected items for any damages and reported discrepancies to supervisor.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Separated damaged items from functional ones before placing on shelves.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 95%.
- Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
- Utilized automated systems for efficient tracking of inventory movements throughout the warehouse, maintaining accuracy and accountability of stock levels.
- Optimized use of warehouse management software for more efficient tracking of goods through stowing process.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Customer Service Manager
Fry’s Electronics
10.2005 - 07.2013
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Apartment Leasing Consultant
Utopia Property Management
02.2000 - 06.2005
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Coordinated with property owners to address any concerns or requests, ensuring a positive working relationship for all parties involved.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information and filed it into their folder.
Education
High School Diploma - undefined
Rio Mesa High School
Oxnard, CA01.2023
Skills
- Yardi, Entrata, Knock(Property Management Software) Microsoft Word, Excel, Marketing, Bilingual, knowledgeable in HUD Housing Laws
- Customer service
- Scheduling
- Communication
- Team player
- Conflict Resolution
- Management
- Works well under pressure
- Fast Paced Environment
- Great Time Management
- Business processes and procedures
- Tenant screening
- Lease negotiation
- Lease agreement preparation
- Property performance reporting
- Tenant background checks
- Maintaining occupancy levels
- Prospective lead follow-up
- Daily property operations
- Maintenance requests handling
- Lease renewal reporting
- Fair housing regulations knowledge
- Lease administration
- Clear communication
- Creative problem solving
- Customer service expertise
- Unit inspection
- Phone and email etiquette
- Property tours and inspections
- Leasing and sales
- Property marketing
- Basic mathematics
- Local market conditions
- Contract review
- Yardi software
- Legal compliance
- Maintenance coordination
- Background checks
- Property tours
- Social media marketing
- Appointment scheduling
- Relationship building and rapport
- Guest complaint resolution
- Application process proficiency
- Property management
- Training and mentoring
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Telephone and email etiquette
- Property inspections
- Lease renewals
- Leasing reports
- Business partnerships
- Background check process
Languages
Spanish
Full Professional
Accomplishments
- Won “Save the Day,” award in 2008.
- I received a wall plaque award when I was the Customer Service Manager for Fry’s Electronics, It said “Save the Day Award.” For all the hard work and customer opportunities I had and for keeping our customers satisfied.
Timeline
Leasing Specialist
BG Staffing Property Management Apart Multifamily
10.2024 - Current
Leasing Consultant
Stout Management Co
02.2024 - 07.2024
Mail Carrier
USPS
10.2022 - 01.2024
Talent Acquisition Specialist
Quest Temp Agency
05.2022 - 10.2022
Independent Contractor
Handy Inc.
06.2019 - 11.2024
Stower/Problem Solver
Amazon Warehouse Fulfillment Center
05.2016 - 12.2018
Customer Service Manager
Fry’s Electronics
10.2005 - 07.2013
Apartment Leasing Consultant
Utopia Property Management
02.2000 - 06.2005
High School Diploma - undefined
Rio Mesa High School
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