Shayla Hoffman
Lincoln
Summary
Dynamic Leasing Specialist skilled in effective communication and relationship management. Proven track record in optimizing leasing processes and enhancing tenant experiences. Eager to leverage expertise in lease administration and team mentoring to drive operational success.
Goal-oriented Leasing Specialist with proven experience in tenant issue resolution, property management, and relationship building. Adept at coordinating property tours and managing lease renewals to maximize occupancy and enhance tenant satisfaction.
Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.
Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 4 years of experience paired with goal-oriented and performance-minded approach.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
GOLDMARK
Bismarck, ND
07.2022 - Current
- Facilitated lease negotiations to optimize occupancy rates and enhance tenant satisfaction.
- Managed tenant inquiries and resolved issues to maintain positive landlord-tenant relationships.
- Conducted property tours, showcasing features to potential residents and highlighting community benefits.
- Coordinated lease administration processes, ensuring compliance with company policies and legal regulations.
- Developed marketing strategies to attract prospective tenants, utilizing online platforms and local outreach.
- Analyzed market trends and competitor pricing to inform leasing decisions and improve competitiveness.
- Trained new staff on leasing procedures and customer service protocols to enhance team performance.
- Implemented process improvements that streamlined lease processing times and increased operational efficiency.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 535 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
Team Leader
Sanford Health
Bismarck, ND
04.2017 - 08.2025
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Assisted in training new staff on company policies and operational procedures.
- Coordinated schedules and resources to optimize team performance and project timelines.
- Implemented process improvements that contributed to increased productivity and reduced errors.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed team workload to reach targets for specific tasks.
Education
High School Diploma -
Fairview High School
Fairview, MTSkills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Lease renewals
- Property inspections
- Telephone and email etiquette
- Maintaining closing ratios
- Fair housing regulations
- Email communication
- Housing regulations
- Phone etiquette
- Rent collection
- Training and mentoring
- Property management
- Application process proficiency
- Application processing
- Property showing
- Team building
- Guest complaint resolution
- Relationship building and rapport
- Showing and leasing of units
- Property maintenance
- Lease oversight
- Appointment scheduling
- Follow-up skills
- Record keeping
- Social media marketing
- Property tours
- Policy enforcement
- Telephone etiquette
- Background checks
- Report writing
- Maintenance coordination
- Marketing campaigns
- Business processes and procedures
- Legal compliance
- Event planning
- Yardi software
- Market data collection
- Prospecting assistance
- Contract review
- Department oversight
- Issue escalation
- Local market conditions
- Lead generation
- Business partnerships
- Information analysis
- CRM software
Languages
English
Timeline
Leasing Specialist
GOLDMARK
07.2022 - Current
Team Leader
Sanford Health
04.2017 - 08.2025
High School Diploma -
Fairview High School