CRM
Hi, I’m
Susan Dean
Leasing Specialist
Arlington,TX
Summary
I'm a experienced leasing specialist with a exceptional background in meeting monthly leasing targets. I'm highly driven, passionate and dedicated to mastering my profession and satisfying both management and customer expectations. Very delightful people person, I bring a energetic, warm, family vibe to the office and community and overall a please to have. My most recent regional manager calls me her leasing machine, due to my proficient lease closing ratio whether on vacation, working from home or onsite. Knowledgeable about several software's including Knock, Entrata, CRM, Yardi, RentCafe, Microsoft word and Microsoft Excel. I enjoy meeting new people, learning and growing, and I look forward to continued growth and experience in the leasing industry. My goal is to become a leasing manager in the near future. I love what I do, and I love sharing my cheerful personality with the word.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Birchstone ResidentialArlington, TX
Leasing Specialist
05.2022 - Current
Job overview
- Greet and assist residents and future residents
- File paperwork
- Answer phone calls
- Create maintenance request
- Tours of apartments and community
- Cleans office and model unit
- Work applications
- Lease apartments
- Respond to emails
- Inspect and insure units are in great condition
- Maintain professional appearance
- Software includes Entrata, Bluemoon, Microsoft Word & Excel
- Market Survey Reports
- AIRM
- Generate quotes for leads
- Follow up with leads
- Close lease during onsite visit
Towne Properties Asset Management Company, IncIndianapolis, IN
Leasing
05.2020 - 12.2021
Job overview
- Greet and assist residents and future residents
- File paperwork
- Answer phone calls
- Create maintenance request
- Tours of apartments and community
- Cleans office and model unit
- Work applications
- Lease apartments
- Respond to emails
- Inspect and make sure units are in great condition
- Maintain clean appearance
- Software includes Yardi, CRM, Microsoft Word & Excel
- Advertise on Facebook and Craigslist
- Post tours on Social Media
- Follow up with leads if application was not submitted at the time of on-site visit
Transportation Security AdministrationIndianapolis, IN
11.2017 - 05.2019
Job overview
- Check boarding passes and identification, make sure identification was authentic, up to date and matched boarding pass
- Instruct passengers on what items to divest and answer questions
- Pat passangers down
- Work x-ray
- Check bags make sure no prohibited items reach the sterile area
- Keep trays full
- Check numbers of people coming through walk through metal detectors and body scanner
- Make announcements on intercom
- Direct passengers in right direction
American Airline Baggage, G2 Secure StaffIndianapolis, IN
Claim Rep
11.2021 - 04.2022
Red LobsterSarasota, FL
Server/Hostess
10.2019 - 03.2020
LOWES HOME CENTERS LLC
Cashier
10.2015 - 07.2017
Job overview
- Greet and assist customers
- Help customers check out items
- Answer calls at customer service desk
- Complete internet orders, returns and exchanges
- Clean
- Stock shelves
- Make paint
- Help educate customers on items such as wood, paint, glue, blinds, flowers, etc
- Completed paperwork for lost and stolen items
- Completed paperwork for rented vacuums
- Paged announcements on intercom
- Trained new cashiers
- Checked registers
Passenger ServicesSarasota, FL
Passenger Assistant
10.2019 - 12.2019
Kohl's Corporation
Cashier
10.2014 - 01.2015
Job overview
- Greet and assist customers
- Fold clothes
- Check out customers items
Education
Ivy Tech Community CollegeIndianapolis
No Degree from Psychology
05.2018 - 05.2022
New Haven High SchoolNew Haven, IN
High School Diploma
05.2001
University Overview
- Honor Roll 2003-2015
- 3.8 GPA
- Ranked in Top 10% of class, with a Honors Diploma
- Honor's Society Member
- Elected to Chairman for Hoosier Girl State in 2014
- Elected Captain of cheer
- Student council Member
- Extracurricular Activities: Cheer, Dance, Softball, AQ, Track
- AQ Member
- Graduated with Cosmetology License
Skills
Customer CareProperty LeasingFair Housing RegulationsMicrosoft ExcelMicrosoft OfficeOrganizational SkillsSection 8SalesIdentifying and resolving common customer issues
Rent collection
Market data collection
Lead Generation
Guest complaint resolution
Leasing reports
Team Building
Availability recordkeeping
Lease renewals
Knowledgeable in Yardi, CRM, Knock, Entrata, RentCafe, AIRM
Lease agreement preparation
Business processes and procedures
Showing and leasing of units
Maintaining closing ratios
Telephone and email etiquette
Application process proficiency
Daily property operations
Common area maintenance
Question response
Appointment Scheduling
Tenant issue resolution
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Software
Yardi
Entrata
Knock
AIRM
RentCafe
Snappt
Microsoft Word
Microsoft Excel
Timeline
Leasing Specialist
Birchstone Residential
05.2022 - Current
Claim Rep
American Airline Baggage, G2 Secure Staff
11.2021 - 04.2022
Leasing
Towne Properties Asset Management Company, Inc
05.2020 - 12.2021
Server/Hostess
Red Lobster
10.2019 - 03.2020
Passenger Assistant
Passenger Services
10.2019 - 12.2019
Ivy Tech Community College
No Degree from Psychology
05.2018 - 05.2022
Transportation Security Administration
11.2017 - 05.2019
Cashier
LOWES HOME CENTERS LLC
10.2015 - 07.2017
Cashier
Kohl's Corporation
10.2014 - 01.2015
New Haven High School
High School Diploma
05.2001