Kelis Roberts
The Liberty Group Apartment Staffing
Lebanon,TN
3
Languages
1
Certification
7
years of professional experience
Dynamic Leasing Specialist with expertise in tenant dispute management, strategic communication, and efficient data management. Proven ability to analyze market trends and enhance community engagement to optimize occupancy rates and improve resident satisfaction.
Work History
Leasing Specialist
2 Years- Implemented tenant screening procedures to enhance selection accuracy and reduce turnover.
- Coordinated resident events to foster community engagement and improve retention rates.
- Responded to requests and scheduled appointments for property showings.
- Trained new leasing staff on operational procedures and customer engagement strategies.
- Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Distributed and followed up on tenant renewal notices.
Life Insurance Broker
1 Year 2 Months- Conducted comprehensive risk assessments to determine appropriate coverage levels for clients.
- Developed tailored life insurance solutions to meet client needs and objectives.
- Educated clients on policy options, benefits, and claims processes to enhance understanding.
- Facilitated smooth onboarding of new clients through detailed consultations and follow-ups.
- Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
Leasing Specialist
2 Years 3 Months- Managed leasing processes to ensure optimal occupancy rates and resident satisfaction.
- Implemented tenant screening procedures to enhance selection accuracy and reduce turnover.
- Conducted property tours, showcasing amenities and features to prospective residents.
- Developed and maintained relationships with local businesses for referral partnerships.
- Analyzed market trends to adjust pricing strategies, maximizing revenue potential.
- Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
Server/Bartender/Event Caterer
3 Years- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed tables efficiently, optimizing seating arrangements to maximize turnover rates.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Handled customer inquiries and complaints effectively, resolving issues promptly and professionally.
- Monitored inventory levels of supplies, coordinating restocking efforts as needed.
- Cultivated warm relationships with regular customers.
Education
High School Diploma
Skills
Leasing analysis reports
Candidate assessment
Coordinating property viewings
Tenant dispute management
Experience with fair housing compliance
Efficient data management
Achievement-driven
Proficient in software
Strategic communication with clients
Effective email communication
Effective call handling skills
Leasing reports
Accomplishments
- Recognized by management for maintaining a positive customer satisfaction rating on resident surveys due to clear communication and professional problem-solving.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Educated insurance policy clients on complex policy terms, translating confusing financial industry jargon into clear, simple language.
- Exceeded monthly policy sales quotas by through high-volume outbound calling and strategic lead follow-up.
Certification
- ABC License
- Life producer license
- Fair housing certification
- ServSafe Certification
Languages
French
Limited Working
English
Full Professional
Spanish
Limited Working
Timeline
Leasing Specialist
The Liberty Group Apartment Staffing
08.2024 - CurrentRead More
Life Insurance Broker
Primerica (Remote)
03.2024 - 05.2025Read More
Leasing Specialist
Traditions at Hamilton Springs
05.2022 - 08.2024Read More
Server/Bartender/Event Caterer
Ellas on Second
05.2019 - 05.2022Read More
James Madison High School ( Home School )
High School Diploma
Read More