Jacob Angel
Crown Point,IN
Summary
Received a B.S. Degree in Computer and Information Technology at Purdue University. Started as Help Desk Technician and worked my way up to a System Administrator I position at DRT LLC in Homewood, Illinois.
Overview
7
7
years of professional experience
Work History
System Administrator
DRT LLC, Eagle Express Lines Inc
11.2016 - 09.2023
- Maintaining and resolving most of the issues associated with the company's phone systems (Asterisk)
- Writing the dial plan logic for multiple sites as well as basic use of php-agi scripts to facilitate the needs requested by management
- Configuring, Deploying, and Troubleshooting Cisco Hardware (Meraki MX, Catalyst Switches)
- Resolving issues with inbound and outbound mail (Barracuda Email Security Gateway)
- Monitoring companywide machines using remote monitoring and management software Basic
- Batch and PowerShell scripting to help facilitate software installs/uninstalls Maintaining users and computers in a Windows AD Environment
- Providing assistance to new help desk level employees on department practices (documenting procedures and configurations)
IT Support Specialist
DRT LLC, Eagle Express Lines Inc
11.2016 - 11.2021
- Setting up Windows desktops, phones, installing programs, and setting up new printers for employee use Monitored a help desk ticketing system to provide support to end users nation wide
- Became a reliable resource by displaying adept problem solving skills
Education
Bachelor of Science - Computer & Information Technology
05.2016
Skills
- Technical Linux, Office 365, Exchange On-Premise, Software Installation, Troubleshooting, Windows OS Environment, Asterisk, Active Directory, Cisco Switches, VLANS, Cisco Meraki Cloud Management, PHP scripting, BASH scripting, SQL, MYSQL
Additional Information
- Meraki Deployment | Traveling to various remote sites and upgrading their network equipment with new Meraki hardware and Cisco Catalyst switches. Involved configuring new VLANS, upgrading access points, and ensuring all network devices were connected appropriately.
- Linux Configuration | Built a Centos Redhat Linux machine for a growing company site (location needed its own phone system to handle increased number of office users). This included firewall, VPN, and Asterisk configuration. Traveled to site location, installed machine, and made appropriate configuration changes to ensure everything functioned properly.
Timeline
System Administrator - DRT LLC, Eagle Express Lines Inc
11.2016 - 09.2023
IT Support Specialist - DRT LLC, Eagle Express Lines Inc
11.2016 - 11.2021
Purdue University - Bachelor of Science, Computer & Information Technology
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