Jacob Bailey
Stephens Family YMCA
Champaign,IL
4
years of professional experience
Dynamic Floor Staff Member at Stephens Family YMCA with a proven track record in delivering exceptional customer service and maintaining a safe, clean environment. Skilled in workplace safety and effective communication, I foster positive interactions and promote community engagement, ensuring a welcoming atmosphere that enhances member satisfaction. Another thing that may be helpful to know is that I own a dog and a cat and, my parents as well owns five dogs. I have years of experience of pet care with dogs rodents and reptiles as well and I enjoy being around them.
Work History
Floor Staff Member
4 Years 3 Months- Assisted members with inquiries and provided excellent customer service.
- Maintained cleanliness and organization of facility areas and equipment.
- Collaborated with team members to uphold safety protocols and procedures.
- Engaged with community members to promote programs and activities effectively.
- Conducted routine inspections of recreational equipment, ensuring functionality and safety.
- Monitored pool area for safety compliance, responding promptly to member needs.
- Trained new staff on operational procedures and customer service standards.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Education
No Degree - Mechanical Engineering
High School Diploma
Skills
Cleanliness and hygiene
Workplace safety
Patience and empathy
Strong teamwork
Professional appearance
Customer service
Cleaning
Store cleaning
Store maintenance
Respectful
Timeline
Floor Staff Member
Stephens Family YMCA
05.2022 - CurrentRead More
Ellsworth Community College
No Degree from Mechanical Engineering
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Champaign Centennial High School
High School Diploma
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