Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Bapst

Grove City

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Hikma Pharmaceuticals
11.2022 - 08.2025
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Warehouse Worker

FedEx
08.2021 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Sales Associate

Kohl's
11.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Education - English Education

The Ohio State University
Columbus, OH
05-2026

Associate of Arts - Communications

Columbus State Community College
Columbus, OH
08-2023

High School Diploma -

Grove City Christian School
Grove City, OH
06-2021

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing

Timeline

Warehouse Worker

Hikma Pharmaceuticals
11.2022 - 08.2025

Warehouse Worker

FedEx
08.2021 - 12.2022

Sales Associate

Kohl's
11.2020 - 06.2021

Bachelor of Education - English Education

The Ohio State University

Associate of Arts - Communications

Columbus State Community College

High School Diploma -

Grove City Christian School

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Jacob Bapst