Jacob Barney

I am a Computer Science graduate with a strong foundation in Object Oriented Programming and IT, with hands-on experience in a dynamic startup environment. Adept at collaborating with cross-functional teams, troubleshooting complex technical issues, and pushing operational efficiency. Looking to leverage my technical expertise and problem-solving skills to drive impactful results.

Experience with varied technologies

• College education leaned heavily into OOP and related strategies, mainly focusing on Java, C, C++, and Python.
• Have built computers not just for myself but for family and friends.
• Experience with both a custom backend and making frontend adjustments with CSS/Javascript.

Problem-Solving

• Used diagnostic tools to identify system configuration issues, defects, and bugs, and facilitate their corrections.
• Experience with bug testing in isolated environments to pin down issues.
• Wrote scripts and algorithms for merging large datasets in spreadsheets with specific requirements.

Communication

• Was the top Tier 1 support agent at the start of my time with RP fielding sometimes dozens of tickets and calls daily, built upon that to succeed in my enterprise role.
• Helped triage and correct technical issues with non-technical personnel, as well as deliver satisfactory results for them while minimizing frustrations.
• Dedicated time to helping train new support agents as well as answer questions and train current junior agents.

• Piloted a new enterprise-level role within RevolutionParts support with several large clients including Nissan North America/Canada, delivering technical fixes, platform improvements, and helping drive millions of USD in parts sales across my multiple clients.
• Helped triage and fix issues with DNS records, email routing, custom platform configurations/feature flags, and Javascript/CSS.
• Used monitoring/analytical tools such as Google Analytics and Datadog to identify issues and work towards solutions.
• Able to work towards solutions both independently and in collaborative environments, largely due to my time raiding competitive World of Warcraft and with the RP Support team.