Jacob Barron
Murfreesboro,TN
Summary
Knowledgeable Route Supervisor seeking new opportunities. Proven ability to manage and optimize routes for efficiency, enhancing service delivery and customer satisfaction. Demonstrated leadership through effective team management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Route Supervisor
Fenix SBT
07.2022 - 09.2024
- Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
- Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
- Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Route Sales Representative
Fenix SBT
09.2018 - 07.2022
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Effectively communicated product information with clients, demonstrating expertise in both features and benefits of offered items.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
- Operated delivery vehicles safely and efficiently.
Sales Associate
7-Eleven of Oklahoma
05.2017 - 07.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Business
Richland College
Dallas, TXSkills
- Route Optimization
- Customer Consultation
- Schedule Management
- Staff Training
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Team Leadership
Timeline
Route Supervisor
Fenix SBT
07.2022 - 09.2024
Route Sales Representative
Fenix SBT
09.2018 - 07.2022
Sales Associate
7-Eleven of Oklahoma
05.2017 - 07.2018
Associate of Arts - Business
Richland College
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