Tucker Jr. DeMorris
Durham,NC
Summary
Dynamic Route Supervisor with proven success at Tarheel Linen Service, enhancing operational efficiency through route optimization and effective staff training. Skilled in logistics management and fostering teamwork. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Route Supervisor
Tarheel Linen Service
12.2014 - Current
- Supervised daily route operations, ensuring timely deliveries and adherence to schedules.
- Trained and mentored staff on best practices in transportation and customer service.
- Implemented process improvements leading to enhanced operational efficiency and reduced delays.
- Monitored vehicle maintenance schedules, ensuring compliance with safety regulations and standards.
- Coordinated with clients to address service issues, maintaining high levels of customer satisfaction.
- Analyzed route performance data to identify trends and optimize delivery routes for efficiency.
- Developed training materials for new employees to enhance onboarding processes and operational knowledge.
- Led safety meetings to promote workplace safety culture among drivers and support staff.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Achieved timely deliveries through effective management of driver schedules and load assignments.
- Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
- Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
- Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
Education
No Degree - Business Administration
North Carolina A&T State University
Greensboro, NCHigh School Diploma -
Hillside High School
Durham, NC06-1964
Skills
- GPS navigation
- Weather awareness
- Incident reporting
- Load planning
- Vehicle maintenance
- Staff scheduling
- Equipment inspection
- Route optimization
- Logistics management
- Route planning expertise
- Driver training
- Customer consultation
- Route coordination
- Staff training
- Fleet management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Workplace safety
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Warehouse operations
- Safety compliance
- Safety procedures
- Vehicle inspection
- Coaching and mentoring
- Professionalism
- Documentation and reporting
- Time management abilities
- Physical stamina
- Inventory management
- Quality assurance
- Project management
Timeline
Route Supervisor
Tarheel Linen Service
12.2014 - Current
No Degree - Business Administration
North Carolina A&T State University
High School Diploma -
Hillside High School