Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Barrows

Kenai,AK

Summary

Resourceful Desktop Support Engineer known for high productivity and efficient task completion. Possess specialized skills in system troubleshooting, network configuration, and software installation. Excel in problem-solving, communication, and teamwork, ensuring smooth IT operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

User Desktop Support

Frontier Community Services
Soldotna, AK
01.2023 - Current
  • Provided technical assistance to users in person, via phone or email.
  • Resolved printer problems remotely or onsite as needed by users.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Provided remote desktop support using tools like Datto RMM, increasing issue resolution speed.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Provided training to end-users on basic usage of computer applications.
  • Completed routine maintenance and repair.
  • Documented and updated technical procedures, user guides, and policies for desktop support.

Welder

GLM Energy Systems
Kenai, AK
08.2020 - 01.2022
  • Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
  • Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
  • Welded fabrication materials, continuously checking for safety and quality.
  • Used welding skills to help repair and maintain heavy-duty machinery.
  • Maximized shop organization and equipment lifespan by maintaining equipment.

Assistant Hunting Manager

Sportsman's Warehouse
Soldotna, AK
08.2019 - 08.2020
  • Responded to customer inquiries regarding hunting seasons, licenses, fees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Educated customers on applicable laws governing the use of firearms in their area.
  • Provided exceptional customer service by responding promptly to inquiries and resolving complaints quickly.

Education

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
02-2025

Skills

  • End user support
  • Debugging
  • Application installations
  • Printer and peripheral support
  • Service order documentation
  • Patch management
  • Remote desktop support
  • Troubleshooting and diagnosis
  • Active Directory management
  • IT security protocols

Certification

  • CompTIA Network Security Professional (2025)
  • CompTIA Network Vulnerability Assessment Professional (2025)
  • CompTIA Security Analytics Professional (2024)
  • CompTIA Secure Infrastructure Specialist (2023)
  • CompTIA IT Operations Specialist (2022)
  • CompTIA Pentest+
  • CompTIA CySA+
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Project+
  • ITIL 4 Foundation
  • ISC2 Systems Security Certified Practiitioner

Timeline

User Desktop Support

Frontier Community Services
01.2023 - Current

Welder

GLM Energy Systems
08.2020 - 01.2022

Assistant Hunting Manager

Sportsman's Warehouse
08.2019 - 08.2020

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

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Jacob Barrows