Jacob Benigno
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. proficient at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Digital Workplace Analyst
AES Energy
Moraine, OH
06.2024 - Current
- Led the engagement and provided the solution for 300+ employee laptop age replacements.
- Managed, tagged, and serviced 200+ devices in InTune that are stored in the Dayton, Ohio, stock room.
- Use ServiceNow to assist users with any problems they may have.
Computer Operator
Bae Systems Inc.
Wright-Patt Air Force Base, OH
08.2023 - 06.2024
- Continuously monitored and responded to operating and error messages from 200+ equipment storage devices, printers, and control panels.
- Responsible for decommissioning eight server racks with over 550 drives for the DRMO process.
- Setup ran diagnostic tests and reacted appropriately to 50+ messages and reports of machine malfunctions per day.
Information Technology Specialist
Infoscitex
Wright-Patt Air Force Base, OH
05.2022 - 01.2023
- Accurately verified active directory information and updated databases when necessary for 20 employees.
- Acted as a liaison between high-profile customers and our engineers, setting up meetings for tours with 3D driving and weapon simulations.
- Server and system administration, reacting to server alerts, and setting up classified employee laptops for new hires.
- Setting up and monitoring three 3D simulators: flying, driving, and shooting. Each has 2 or more monitors and is rigging the software for a 360-degree motorized chair.
Education
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University
Columbus, OH09-2025
Skills
- ServiceNow
- InTune
- Windows 7 through 11
- Linux
- Visual Studio
- VMWare
- User access administration
- Server and Network Administration
Timeline
Digital Workplace Analyst
AES Energy
06.2024 - Current
Computer Operator
Bae Systems Inc.
08.2023 - 06.2024
Information Technology Specialist
Infoscitex
05.2022 - 01.2023
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University