Britanie Wheeler Dwyer
Summary
Detail-oriented IT and Workplace Experience professional with strong experience in asset management, data accuracy, systems documentation, and process optimization. Adept at cross-functional collaboration, requirements gathering, and improving operational workflows. Proven ability to manage complex datasets, support system integrations, and enhance user experience through clear communication and structured processes. Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
7
7
years of professional experience
Work History
Workplace Experience Analyst
MIT Lincoln Laboratory
01.2025 - Current
- Maintain and reconcile multiple databases ensuring consistent, accurate data across systems.
- Process mobile device orders, manage service tickets, and support asset-related troubleshooting.
- Prepare reports, documentation, and presentations to support operational and leadership decisions.
- Coordinate with internal teams to maintain service standards and resolve operational issues.
- Manage sensitive documentation and implement structured filing and tracking systems.
IT Asset Analyst
Bain Capital
10.2022 - 05.2024
- Managed equipment procurement, software licensing compliance, and firm-wide asset lifecycle tracking.
- Oversaw Apple Business Manager devices and 1200+ mobile devices across the organization.
- Coordinated new-hire equipment logistics, machine refresh cycles, and vendor communications.
- Tracked P-Card transactions and aligned spending with project budgets.
- Improved asset tracking accuracy and trained staff on updated systems and tools.
HelpDesk Engineer
Bain Capital
02.2021 - 10.2022
- Delivered Tier 1 & Tier 2 technical support, including VIP support and secure access provisioning.
- Documented technical resolutions, contributing to improved helpdesk workflows.
- Streamlined onboarding processes through collaboration with IT compliance and security teams.
- Supported system improvements and staff training to increase resolution efficiency.
Field Support Engineer Intern
Harvard University
05.2019 - 08.2019
- Provided onsite support for device repairs, imaging, inventory organization, and deployments.
- Coordinated updates with customers and documented service ticket progress.
- Assisted with implementation of improved field-support processes and technology tools.
Education
Bachelor of Science - Applied Mathematics
Wentworth Institute of Technology
Boston, MASkills
- SAP (familiarity)
- Microsoft Office 365
- Excel
- ServiceNow
- LaTeX
- Google Workspace
- Asset management
- Inventory control
- Requirements gathering
- Documentation
- Process mapping
- Cross-functional collaboration
- Reporting
- Data accuracy
- Problem solving
- Database management
- Equipment procurement
- Attention to detail
- Effective communication
- Analytical problem solving
Timeline
Workplace Experience Analyst
MIT Lincoln Laboratory
01.2025 - Current
IT Asset Analyst
Bain Capital
10.2022 - 05.2024
HelpDesk Engineer
Bain Capital
02.2021 - 10.2022
Field Support Engineer Intern
Harvard University
05.2019 - 08.2019
Bachelor of Science - Applied Mathematics
Wentworth Institute of Technology