Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Jacob Bennett

DURHAM,NC

Summary

Seasoned Team Manager with a proven track record at Panera, adept in customer service and quality control. Excelled in creating a positive work environment, enhancing team collaboration, and implementing effective training programs. Demonstrated expertise in food safety practices and resolving customer issues, significantly upholding company standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Manager/Team Lead

Panera
Durham, NC
06.2022 - Current
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Implemented quality control measures to uphold company standards.
  • Coached team for success by using corrective action processes.

Forklift Operator

R+L carriers
West Sacramento, CA
07.2024 - 09.2024
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Tied and secured loads to prevent shifting or damage to items.
  • Loaded pallets onto trailers for shipment.

Night Auditor

Best Western Shadow Inn
Woodland, CA
07.2024 - 09.2024
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Input and confirmed reservations for guests.
  • Assisted guests at check-in, providing information on various services within hotel.

Skills

  • Customer service
  • Time management skills
  • Food handling and sanitization
  • Cleaning and organization
  • Cash register operation
  • Food safety practices
  • Task prioritization
  • Team collaboration
  • Quality control
  • Cleanliness
  • Clear communication
  • Calm demeanor

Certification

  • Servsafe Certification (CA & NC)

References

  • Oscar Sanchez Panera GM - 919-286-0002

Timeline

Forklift Operator

R+L carriers
07.2024 - 09.2024

Night Auditor

Best Western Shadow Inn
07.2024 - 09.2024

Team Manager/Team Lead

Panera
06.2022 - Current

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Jacob Bennett