Jacob Bernhard

Contributed to documentation improvement in shared OneNote and OneDrive formats.

Gained Familiarity with Microsoft Active Directory

Worked alongside Cisco Voice professionals, reviewing proper procedure and configuration for 2 CUCM Clusters supporting over 2000 agents

Experience with a Cisco Dialer an automated system involving complex algorithms to logically call customers with financial loans, inputting data into different tables on Sqlyog and querying the tables of data to solve issues that would come up.

Diagnosed and executed resolution for network and server issues.

Diagnosing problem printers, phones, network drops.

Ran cabling and installed phones for different Bank of America locations throughout the Puget Sound and parts of Oregon as well.

2 Sub contracting positions throughout the span of two years.

Remotely supporting 140 different Small/Enterprise Business locations in managing and installing 20, 50, 100 even 200 phone systems

Tier 3 support for 40 customers with SIP Phone Lines. Managing # different numbers.

Working with Other network techs over the phone to solve complex routing issues, networking architecture, provide advanced voip features.

Experience with Analog Lines, PRI Trunking and SIP-Provider Phone Support.