Michael Deutsch
Fenton,MI
Summary
Dynamic VoIP Engineer with extensive experience at 123.NET, specializing in PBX server management and SIP endpoint configuration. Recognized for enhancing customer relationships and streamlining operational processes, while effectively training new engineers to boost team efficiency. Proficient in technical troubleshooting and project management, consistently delivering tailored solutions to drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VoIP Engineer
123.NET
Southfield, USA
01.2022 - 03.2025
- Work directly with customers to design, configure, and build hosted PBX servers
- Configuration of both core and customer premise equipment
- Configuration of SIP endpoints / VoIP handsets
- Linux based Asterisk server maintenance and programming
- Windows based PC programming/networking/and software configurations
- Android and Apple based softphone and LAN configuration
- Coordinate field technician dispatches and assists with on-site troubleshooting
- Take a lead role in training new hire engineers
Driver
Epic Machine
Fenton, USA
05.2018 - 11.2019
- Official title was “driver” kind of the jack of all trades
- Cross trained on all equipment in the shop
- Operated the fork trucks to load and unload all deliveries, as well as move products and equipment around the shop
- Operated a multitude of tools and CNC Machines
- Drove for the company, delivered and picked up equipment across multiple states in heavy duty trucks
- Trained new recruits in a multitude of tasks and assisted with streamlining shop processes to save time and money by being more efficient
Geek Squad / Sales
Best Buy
Flint, USA
11.2013 - 06.2018
- IT- listened to, diagnosed, fixed, and upsold customers to solve their IT problems
- Customer Service solved problems in a timely way
- Inventory- Unloaded semi-trucks, full of product, and put it all out on the sales floor
- Salesman-Worked in the Home Theater department
- Provided customer service and proficiency in product knowledge
- Trainer- trained new hires in the Home Theater Department and resolved any problems
- Cashier and processed returns
Stocker
Kroger
Grand Blanc, USA
11.2016 - 05.2017
- Stocker-unloaded Semi trucks, stocked, organized, counted, and put product on sales floor
- Night shift leader-took on a lead role when supervisor was unavailable
Education
CompTIA A+ - Computer And Information Sciences
Mott Community College
Flint, MI01.2021
Associate of Science - Computer And Information Systems
Mott Community College
Flint, MI06-2020
Robotic Programming Certification - Robotics
Mott Community College
Flint, MI01.2020
Skills
- VoIP configuration and custom solutions
- PBX server management
- SIP endpoint configuration and setup
- Cisco server maintenance
- Field technician coordination
- Networking/Router expertise and configuration
- Softphone configuration
- Field technician coordination
- Customer relationship management
- Technical troubleshooting
- Equipment maintenance
- Employee training
- Time management
- Effective communication
- Problem solving
- Project management
- Process improvement
- Control systems
- Project planning
- Failure analysis
- Budget and inventory management
- Production design
- Technical diagram generation
- Analytical problem solving
- Data structure understanding
- Asterisk server maintenance
- Network troubleshooting
- Technical documentation
- Attention to detail
- Hardware installation
- Verbal and written communication
- Bandwidth utilization
- Wireless networks troubleshooting
- Firewalls and endpoint security
- Microsoft office proficiency
- Organized and detail oriented
- Active directory
- Routing protocol expertise
- Packet trace analysis
- Network performance analysis
- Subnetting expertise
- Wireless networking support
- VPN Configuration Proficiency
- DHCP configuration
Certification
- CCNA, working on this and will be ready to take and pass the exam within the month.
- CompTIA A+, Certified since 2021
- Google IT Support Professional Certificate, since 2021
- OSHA 30, Certified since 2020
Community Service
- North End Soup Kitchen, volunteer
- Habitat for Humanity, volunteer
References
Available upon request.
Timeline
VoIP Engineer
123.NET
01.2022 - 03.2025
Driver
Epic Machine
05.2018 - 11.2019
Stocker
Kroger
11.2016 - 05.2017
Geek Squad / Sales
Best Buy
11.2013 - 06.2018
CompTIA A+ - Computer And Information Sciences
Mott Community College
Associate of Science - Computer And Information Systems
Mott Community College
Robotic Programming Certification - Robotics
Mott Community College
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