Jacob Bersabal
STATE COLLEGE,PA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
13
13
years of professional experience
Work History
General Service Technician
Pep Boys (Icahn Automotive)
07.2021 - 08.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Automotive Technician
Sears Holdings
10.2012 - 09.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Crew Trainer
McDonald's
07.2010 - 06.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
State College Area High School
State College, PA06.2011
Skills
- Technical Document Reading
- Documentation
- Fluid Replacement
- Hand and Power Tool Operation
- Maintenance and Repair
- Testing and Analysis
- Parts Repair and Refurbishment
- Issue and Problem Resolution
- Safety Policies and Procedures
- New Employee Training
Timeline
General Service Technician
Pep Boys (Icahn Automotive)
07.2021 - 08.2023
Automotive Technician
Sears Holdings
10.2012 - 09.2020
Crew Trainer
McDonald's
07.2010 - 06.2012
High School Diploma -
State College Area High School
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