Jacob Bickel
Summary
Team Lead with over 4 years of experience in managing over a group of individuals of all ages and backgrounds. Excels in training staff members in all areas of the workplace. Works well in stressful high pressure situations and can easily defuse a situation whether related to customers or staff conflicts. A hardworking team player with the experience and knowledge to handle any obstacle thrown at them.
Overview
4
4
years of professional experience
Work History
Team Lead
Panera Bread
09.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Assistant Manager
Bowled LLC
11.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelors in History - History Teacher Education
University At Albany
Albany, NY12.2023
Transferred Out - History Teacher Education
Siena College
Albany, NY2022
Skills
- Emotional Support
- Complaint Resolution
- Production Monitoring
- Kitchen Staff Management
- Work Planning and Prioritization
- Line Management
Accomplishments
- Supervised team of 5 staff members.
Baseball
I Grew up with Baseball as a main focus through a variety of different ways including volunteer hours cleaning, repairing or installing new additions to felids. Helped to run different youth training programs connected to the Ballston Spa High School Baseball program. Played for about 15 years culminating to a state championship victory. Finally, working as an assistant coach when needed for youth softball teams. Through this series of events Baseball helped to foster determination, hard work, team work and compaction that has translated to other areas of my life.
Timeline
Assistant Manager
Bowled LLC
11.2021 - 06.2022
Team Lead
Panera Bread
09.2019 - Current
Bachelors in History - History Teacher Education
University At Albany
Transferred Out - History Teacher Education
Siena College
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