JACOB BILLANTI
Customer Design Engineer
Belle
Summary
Customer Design Engineer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Design Engineer
AEP
02.2023 - Current
- Collaborated with multidisciplinary teams for seamless integration of design elements in complex projects.
- Generated accurate technical drawings using various software programs, ensuring precise execution during construction phases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
Kanawha County Schools
08.2021 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Completed daily reports, meal count sheets and attendance logs.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
RETAIL SALES CONSULTANT
AT&T
07.2017 - 11.2021
- Be up to date on the latest information concerning telecommunications (GSM/CDMA).
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
LOGISTIC ACCOUNT EXECUTIVE
Total Quality Logistics
03.2016 - 05.2017
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Maintained availability 24/7, 365 days a year for my customers.
Education
Bachelor of Arts -
West Virginia State University
Institute, WV 08.2020 - 04.2021
Associate of Applied Science - Electrical Engineering Technology
Bridge Valley Community & Technical College
Montgomery, WV 01.2018 -
Skills
Multitasking Abilities
undefinedInterests
Head Coach for Riverside High School Basketball
Volunteer Leader for Young Life at Riverside High School
Timeline
Customer Design Engineer
AEP
02.2023 - Current
Teacher
Kanawha County Schools
08.2021 - Current
Bachelor of Arts -
West Virginia State University
08.2020 - 04.2021
Associate of Applied Science - Electrical Engineering Technology
Bridge Valley Community & Technical College
01.2018 -
RETAIL SALES CONSULTANT
AT&T
07.2017 - 11.2021
LOGISTIC ACCOUNT EXECUTIVE
Total Quality Logistics
03.2016 - 05.2017
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