JACOB BILLANTI
Customer Design Engineer
Belle
Summary
Customer Design Engineer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Design Engineer
AEP
02.2023 - Current
- Collaborated with multidisciplinary teams for seamless integration of design elements in complex projects.
- Generated accurate technical drawings using various software programs, ensuring precise execution during construction phases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
Kanawha County Schools
08.2021 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Completed daily reports, meal count sheets and attendance logs.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
RETAIL SALES CONSULTANT
AT&T
07.2017 - 11.2021
- Be up to date on the latest information concerning telecommunications (GSM/CDMA).
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
LOGISTIC ACCOUNT EXECUTIVE
Total Quality Logistics
03.2016 - 05.2017
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Maintained availability 24/7, 365 days a year for my customers.
Education
Bachelor of Arts -
West Virginia State University
Institute, WV 08.2020 - 04.2021
Associate of Applied Science - Electrical Engineering Technology
Bridge Valley Community & Technical College
Montgomery, WV 01.2018 -
Skills
Multitasking Abilities
Data Entry
Problem-Solving
MS Office
Decision Making
Safety practices
Account updating
Data Collection
Interests
Head Coach for Riverside High School Basketball
Volunteer Leader for Young Life at Riverside High School
Timeline
Customer Design Engineer
AEP
02.2023 - Current
Teacher
Kanawha County Schools
08.2021 - Current
Bachelor of Arts -
West Virginia State University
08.2020 - 04.2021
Associate of Applied Science - Electrical Engineering Technology
Bridge Valley Community & Technical College
01.2018 -
RETAIL SALES CONSULTANT
AT&T
07.2017 - 11.2021
LOGISTIC ACCOUNT EXECUTIVE
Total Quality Logistics
03.2016 - 05.2017