ROBERT MADRIGAL

• Project management of the ASE Build in the greater San Antonio area.
• Vendor Management. Responsible for assigning vendors work, consisting of site surveys and low-level design.
Perform Quality Assurance on site survey data and low-level designs from vendors. Provide periodic training
to vendors and insure they are up to date with current company policies and practices.
• Responsible for creating Purchase Orders and rejecting and approving invoices.
• Collaborate with Planners to develop plans for design of OSP infrastructure to customer premises.
• Improved OTP (On Time Performance) to 96%

• Improved C&E to BFS site walks from 64% in Aug of 2023 to 94% YTD
• Meet with customers, technicians, and Government entities during all phases of project.
• Resolve roadblocks with design; construction and permitting.
• Perform Field Surveys to ensure contractibility and permitting.

• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Managed complex projects from inception to completion, ensuring timely delivery and customer satisfaction.
• Supported department leadership in implementing new policies, procedures and controls.

• Performs installation, testing and maintenance operations on pole line plant, cable sheath, conductors and terminations, service wire, carrier, power and telephone equipment and associated wiring

• Locates and corrects faults in such equipment and wiring
• Delivered exceptional customer service through clear communication and empathy during challenging situations.
• removes and rearranges cross connections on cable plant and on distributing frames when required

• prepares records and reports as necessary

• Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.

• Splice in various types of communication cable, repair and install cable terminals, locate and correct faults in cable splices.

• Place, rearrange, install, troubleshoot, and repair telecommunication equipment: prepare records and reports as required and other preventive and corrective cable maintenance work.

• Analyze, adjust and maintain service facilities.

• Perform turn up, test, maintenance and repair of repeaters for DS-1, DS-3, OC-3 and higher rate circuits.

• Perform maintenance and repair of copper span (T-1) lines to Digital Loop Carrier Systems and Customer HiCap service.

• Daily completion of all related administrative paperwork, time sheets, CIPS, etc.

• Provided effective and efficient customer service to residential and business customers who called in needing assistance with Callnotes and Unified Messaging.

• Worked with other workgroups to resolve customer issues with Callnotes and Unified Messaging.

• Assisted customers with initial set up of voicemail and also linked customers voicemail with their email and fax machine.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.