Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikki Benevides

Buda

Summary

Detailed Planning Engineer with a 24-year track record of providing excellent leadership and industry knowledge. Effective communication and organizational competency. Adept in project planning and development with a keen proficiency in AT&T Construction and Engineering processes. Recognized for exceptional quality assurance and excellent communication skills, evidenced by multiple awards. Demonstrates a strong ability to meet goals and coordinate work effectively, ensuring optimal project outcomes.

Overview

25
25
years of professional experience

Work History

Sr Specialist OSP Planning Engineer

AT&T
11.2020 - Current
  • Enhanced project efficiency by developing and implementing comprehensive planning strategies in responsible wire centers.
  • Developed cost estimates and project specifications for internal and external project builds.
  • Maximized network capacity by analyzing data usage trends and recommending strategic infrastructure upgrades accordingly.
  • Participated in continuous improvement initiatives aimed at streamlining processes and enhancing overall productivity within the organization.
  • Facilitated cross-functional team meetings to align objectives and foster collaboration among departments.
  • Received Connection Awards 2021-2024

Outside Plant Engineer

AT&T
04.2014 - 10.2020
  • Gathered field data for project construction and modeled in OptiNT and ARAMIS
  • Designed and planned fiber and copper layouts to serve customer needs
  • Worked according to municipality guidelines, right-of-way restrictions and private easements limitations
  • Provided technical guidance and peer review to engineers.
  • Interpreted blueprints, technical drawings, schematics and computer-generated reports
  • Provided technical direction on projects and company initiatives to other engineers, managers, technicians and various departments within AT&T
  • Received you Deserve Making a Difference Award 11/2018
  • Received Making a Difference Individual Award 10/2019

Cable Splicing Technician

AT&T
10.2006 - 04.2014
  • Established high quality standards and drove field productivity to increase revenue
  • Constructed the AT&T Copper and Fiber Networks during the FTTN and FTTP initiatives
  • Versed on various testing equipment
  • Read blueprints and schematics to correctly place equipment
  • Worked closely with network administrators and Outside Plant Engineering to ensure quality service for every customer, every time
  • Received multiple Five Star Awards for performance excellence

Console Operator

SBC
05.2000 - 10.2006
  • Searched relevant directories to find contacts, business addresses, government agencies and emergency services for internal and external customers
  • Supported customers by managing 1600 calls per day efficiently while maintaining professionalism and upbeat tone
  • Responded to customer inquiries with patience and a positive perspective to establish an excellent first impression
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Received multiple Service Assurance Awards
  • Coached peers to achieve efficiency and meet quality standards

SWBT Temp Test Administrator

Adecco
06.1999 - 11.1999
  • Performed various administrative functions, including filing, data entry and scheduling of applicant appointments
  • Administered tests to determine successful performance of potential employees for various positions
  • Executed a mass new hire for a new SWBT Customer Service Representative Center in Odessa, TX

Education

Some College (No Degree) - General Studies

Austin Community College
Austin, TX

High School Diploma -

Jack C Hays High School
Buda, TX
05.1999

Skills

  • Project planning and development
  • Quality Assurance
  • Timeline management
  • Goal attainment
  • Task Prioritization
  • Effective Communication
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational Skills
  • Self Motivation

Timeline

Sr Specialist OSP Planning Engineer

AT&T
11.2020 - Current

Outside Plant Engineer

AT&T
04.2014 - 10.2020

Cable Splicing Technician

AT&T
10.2006 - 04.2014

Console Operator

SBC
05.2000 - 10.2006

SWBT Temp Test Administrator

Adecco
06.1999 - 11.1999

Some College (No Degree) - General Studies

Austin Community College

High School Diploma -

Jack C Hays High School

Similar Profiles

CREATE PROFILE
Rikki Benevides