Jacob Blake
Mesa,AZ
Summary
I am a highly motivated individual with the ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I am able to work independently or as a team member. My ambition to utilize my skills, abilities and education allow me to advance in any organization.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc Store 0404
2016.04 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Heavy Line Technician
San Tan Ford
2017.10 - 2020.10
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed safety and emissions inspections.
Courtesy Clerk
Frys Food Store 89
2015.01 - 2016.04
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Conducted one-on-one training with new employees to teach various store procedures.
Education
GED -
Rio Salado Community College
Avondale, AZ2017-05
Associate of Occupational Studies - Automotive And Diesel Technologies
Universal Technical Institute of Arizona Inc
Avondale, AZ2018-11
Skills
- Strategic planning
- Documentation and control
- Self-Motivated
- Analytical and Critical Thinking
- Drives Development
- Staff Management
- Decision-Making
- Relationship Building
Timeline
Heavy Line Technician
San Tan Ford
2017.10 - 2020.10
Customer Experience Manager
The Home Depot Inc Store 0404
2016.04 - Current
Courtesy Clerk
Frys Food Store 89
2015.01 - 2016.04
GED -
Rio Salado Community College
Associate of Occupational Studies - Automotive And Diesel Technologies
Universal Technical Institute of Arizona Inc
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