Duane Bowles
Experienced Leader
Lyndhurst,NJ
Summary
Dynamic Customer Experience Manager with a strong history at C&S Wholesale Grocers, recognized for implementing revenue growth strategies and fostering cross-functional collaboration. Achieved notable improvements in client satisfaction through data-driven initiatives and strategic relationship management, resulting in enhanced operational efficiency. Proficient in financial analysis and team development, consistently driving success in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
C&S Wholesale Grocers
Edison, USA
06.2022 - Current
- Multi-State lead in customer engagement, retention, sales, auditing, and problem solving for our clients.
- Develop and implement tailored, data driven strategies to optimize client sales, satisfaction and procurement needs.
- Spearhead top tier customer relations, driving satisfaction and operational efficiency while collaborating with senior management to enhance service quality.
- Strengthened key account management in NYC, NJ and PA through strategic relationship building.
- Leverage financial data analysis and collaborate closely with sales, marketing and our procurement partners to achieve or surpass Sales Targets.
- Collaborate with senior management and logistics partners to streamline procedures, boosting customer satisfaction and operational efficiency.
- Worked closely with our IT partners to design and implement a digital application to record and improve our delivery accuracy.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Store Manager/Trainer
Village Supermarkets
Union, USA
03.2017 - 04.2022
- Led 250+ team members, enhancing efficiency and profitability in a $53M+ a year store.
- Trained and motivates staff across shifts, fostering a collaborative environment.
- Implemented strategies that maximize customer satisfaction and store profits.
- Managed inventory, processed freight, ensuring optimal stock levels.
- Conducted daily and weekly huddles to communication and operational alignment.
Store manager
Big Lots
Nanuet, USA
05.2012 - 03.2017
- Managed financial health through detailed profit and loss analysis, driving fiscal responsibility.
- Led store operations with $6M in revenue, supervised staff of 35, handled HR functions, and enforced company policies, driving operational excellence.
- Optimized store performance through strategic staffing, efficient inventory management and implementing cost-saving measures, boosting profitability.
Store manager
Walgreens
New York, NY
12.2001 - 04.2012
- Boosted store sales, achieving $18 million annually, received store manager of the year honors for two years consecutively.
- Enhanced company revenue by 4% through strategic planning: managed budgeting, accounting payroll, and procurement.
- Directed inventory, merchandising, payroll management and overall operational efficiency.
Education
Associate of Arts Degree - Liberal Arts
Borough of Manhattan Community College
NY, NY, USASkills
- Proficient in executing policies
- Financial forecasting
- Cross-functional collaboration
- Revenue growth strategies
- Strategic business oversight
- Accounting with payroll expertise
- Team development
- Effective resource allocation
- Financial analysis proficiency
- Reports and Documentation
- Microsoft Office Suite
- Data analysis
- Strategic planning
- Performance metrics
- Customer relationship management
Affiliations
- Passionate about sustainable living and community enrichment, I’ve led urban gardening initiatives that promote environmental awareness and neighborhood revitalization. I actively mentor emerging retail professionals, sharing best practices on leadership, customer engagement, and operational excellence. Recognized with a Store Manager of the Year award for outstanding performance, team development, and strategic innovation.
Certification
- Food Safety Certification- Issued February, 2025-Demonstrated proficiency in food handling, sanitation standards, and compliance with health regulations, ensuring safety across all operational processes
Timeline
Customer Experience Manager
C&S Wholesale Grocers
06.2022 - Current
Store Manager/Trainer
Village Supermarkets
03.2017 - 04.2022
Store manager
Big Lots
05.2012 - 03.2017
Store manager
Walgreens
12.2001 - 04.2012
Associate of Arts Degree - Liberal Arts
Borough of Manhattan Community College
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