Renee Magliocco-Gonzales
Pittsburgh,Pennsylvania
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Reliable employee seeking scheduling position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Michaels Craft Store
Pittsburgh, PA
06.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Home Health Aide
Wise Solutions
Pittsburgh, PA
04.2018 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Assistant Store Manager
Pier 1 Imports
Pittsburgh, PA
06.2019 - 04.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Key Holder
Kirklands Home Goods
Pittsburgh, PA
08.2017 - 06.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Education
High School Diploma -
Knoch High School
Saxonburg, PA06.1986
Skills
- Customer Complaint Resolution
- Greet Guests
- Store Layouts
- Special Assignments
- Inventory Control Processes
- Customer Experience Improvement
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Gathering Supplies
- Constructive Feedback
- Staff Support
- Customer Order Management
- Promotional Events
- Motivational Leadership
- Operational Efficiency
- Sales Activities
- Staff Meetings
- Sales Targeting
- Inventory Management and Planning
- Price Schedules
Timeline
Customer Experience Manager
Michaels Craft Store
06.2021 - Current
Assistant Store Manager
Pier 1 Imports
06.2019 - 04.2020
Home Health Aide
Wise Solutions
04.2018 - Current
Key Holder
Kirklands Home Goods
08.2017 - 06.2019
High School Diploma -
Knoch High School