Jacob Boothe
Layton,UT
Summary
Self-motivated and hard-working with a proven ability to excel in multitasking and deliver high-quality results under pressured deadlines. Demonstrates exceptional attention to detail and consistently exceeds expectations. Flexible and highly adaptable, thrives in a constantly changing environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Medical Records Technician
Advent Medical Group
03.2025 - 08.2025
- Systematically updated and secured patient information and documentation to support efficient healthcare delivery.
- Implemented electronic systems to ensure accuracy and completeness of medical records while managing data effectively.
- Developed digital copies of documents to facilitate efficient record-keeping and timely report submission.
- Facilitated seamless communication with medical staff and healthcare providers, resulting in strict adherence to HIPAA standards and confidentiality guidelines. Promoted compliance with established rules and procedures, contributing to a secure healthcare environment. Strengthened partnerships with medical personnel to enhance patient care and privacy.
Parts Delivery Driver
O'Reilly Auto
07.2024 - 01.2025
- Resolved customer inquiries and ensured accurate order completion to enhance overall service experience.
- Executed retail checkout procedures by accurately handling cash and card payments for customer purchases.
- Facilitated efficient distribution of automotive parts to enhance service operations at retail and repair facilities.
- Ensured accurate inventory management through regular stock checks and updates.
- Delivered automotive parts efficiently to retail locations and repair shops.
Patient Service Representative
Intermountain Health
01.2021 - 03.2024
- Responsible for checking in patients for their rehab appointments, scheduling upcoming appointments, verifying patient information and account information, making outbound calls to contact patients and other facilities to complete orders using multiple computer programs while assisting the therapists and team members to uphold patient satisfaction and care.
Warehouse Associate
Mountain West Truck Center
07.2020 - 01.2021
- Facilitated movement of freight from truck to warehouse to streamline inventory processes.
- Executed scanning and sorting of freight to optimize shelving processes and enhance storage efficiency.
- Oversaw systematic organization of warehouse space and removal of leftover debris to ensure a safe working environment.
- Supported customer and co-worker needs by efficiently sourcing and delivering required parts.
- Managed inventory by conducting regular stock counts and audits.
- Operated forklifts and pallet jacks to move materials efficiently.
Account Manager
Discover Financial
West Valley City, UT
02.2020 - 06.2020
- Responded to customer inquiries and concerns through inbound calls to enhance account management and support.
- Analyzed client data to identify opportunities for upselling financial products.
- Resolved complex client issues by collaborating with internal departments for timely solutions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Auto Parts Driver
Performance Honda Bountiful
Bountiful, UT
06.2019 - 02.2020
- Delivered auto parts efficiently to customers, ensuring timely service and satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed inventory levels, verifying stock accuracy for seamless order fulfillment.
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Maintained vehicle cleanliness and performed routine inspections to ensure safe operation.
- Resolved customer inquiries regarding parts availability, enhancing overall service experience.
Professional Driver
Keystone Automotive Operations, Inc
Clearfield, UT
03.2018 - 05.2019
- Executed operation of diverse vehicles to ensure timely and secure order delivery.
- Maintained accurate delivery logs to ensure timely dispatch and compliance with company policies.
- Conducted routine vehicle inspections to uphold safety standards and minimize breakdowns.
- Collaborated with warehouse staff to streamline loading processes, enhancing overall efficiency.
- Resolved customer inquiries regarding deliveries, ensuring high levels of service satisfaction.
Courier
America First Credit Union
Riverdale, UT
10.2016 - 03.2018
- Facilitated efficient mail distribution by receiving and sorting incoming mail and packages.
- Delivered documents and packages efficiently across multiple locations, ensuring timely completion of daily routes.
- Maintained accurate delivery logs, tracking packages to enhance operational efficiency.
- Collaborated with team members to optimize routes, reducing delivery times and improving service quality.
Production Technician
Orbital ATK
Clearfield, UT
11.2015 - 08.2016
- Manufactured proprietary fan cases out of carbon fiber for Airbus A350 airplanes
- Operated and maintained production machinery to ensure optimal workflow and product quality.
- Conducted routine inspections and troubleshooting of equipment to minimize downtime.
- Collaborated with team members to implement process improvements, enhancing operational efficiency.
Education
Weber State University - Physics Major
Weber State University
Utah04-2026
Skills
- Independently motivated
- Dedicated professional
- Proficient in managing multiple tasks
- Delivering superior results
- Strong attention to detail
- Adaptable to change
- Problem-solving skills
- Excellent customer service
Timeline
Medical Records Technician
Advent Medical Group
03.2025 - 08.2025
Parts Delivery Driver
O'Reilly Auto
07.2024 - 01.2025
Patient Service Representative
Intermountain Health
01.2021 - 03.2024
Warehouse Associate
Mountain West Truck Center
07.2020 - 01.2021
Account Manager
Discover Financial
02.2020 - 06.2020
Auto Parts Driver
Performance Honda Bountiful
06.2019 - 02.2020
Professional Driver
Keystone Automotive Operations, Inc
03.2018 - 05.2019
Courier
America First Credit Union
10.2016 - 03.2018
Production Technician
Orbital ATK
11.2015 - 08.2016
Weber State University - Physics Major
Weber State University