Jacob Botteicher
Armagh,PA
Summary
Dynamic Service Technician with extensive experience at Delattre Corp, excelling in equipment installation and preventive maintenance. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in diagnostics and committed to safety protocols, fostering a culture of continuous improvement and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician/ Project Lead
Delattre Corp a Tustin Group
Charleroi, PA
02.2021 - Current
- Executed equipment installations at client sites, ensuring compliance with operational standards.
- Performed preventive maintenance on equipment, extending operational lifespan and reliability.
- Conducted thorough technical troubleshooting to identify and resolve mechanical failures.
- Implemented system diagnostics to monitor equipment performance and predict maintenance needs.
- Delivered exceptional customer support services, addressing inquiries and resolving issues promptly.
- Collaborated with project teams to ensure timely completion of installation projects.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
Service Technician
Mullen Refrigeration
Latrobe, PA
06.2017 - 02.2021
- Performed equipment installations and ensured compliance with operational standards.
- Conducted routine preventive maintenance to enhance equipment longevity and efficiency.
- Utilized diagnostic tools to identify mechanical issues and implement effective solutions.
- Coordinated field service activities to optimize technician schedules and response times.
- Collaborated with team members to develop efficient service strategies and workflows.
- Implemented customer feedback mechanisms to improve service delivery and satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sales Associate/ Project Lead
Blairsville Floor Covering Co.
Blairsville, PA
09.2016 - 05.2017
- Assisted customers in selecting flooring materials that met their needs and preferences.
- Conducted my team in flooring installations.
- Processed customer orders and ensured timely delivery of products and services.
- Collaborated with team members to optimize sales strategies and enhance customer
- Resolved customer complaints promptly, ensuring a positive shopping experience.
Team Lead
C & Ts Pizza
02.2015 - 08.2016
- Developed schedules to optimize workforce efficiency and ensure adequate coverage during peak hours.
- Facilitated conflict resolution among team members to maintain a positive working environment.
- Coordinated inventory management to streamline resource allocation and reduce waste.
- Streamlined processes for order fulfillment, resulting in quicker service times.
Education
High School Diploma -
United
Armagh, PA05.2018
Hvac Industry Certifications. Nate, Epa 608. Gas Tight - HvacR
Indiana County Technology Center
Indiana, PA05.2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Project management
- Technical support
- Work documentation
- Regulatory compliance
- Equipment demonstration
- Client relationship management
- Project oversight
- Residential construction
- Commercial construction experience
- Project estimation and bidding
- Software configuration
- Plumbing
- Field service management
- Mechanical tools
- Verbal and written communication
- Hand tools
- System upgrades
- Quality control
- Cost estimations
- Troubleshooting and Diagnostics
- Service call response
- Technical training sessions
- Warranty repair
- Following safety practices
- Equipment installation
- Problem-solving
- System repairs
- Teamwork and collaboration
- Active listening
- Organizational skills
- Time management
- Task prioritization
- Multitasking
- Component repairs
Certification
Nate
Osha 10
Gas tight
EPA 608 UNIVERSAL
EPA A2L UNIVERSAL
Platform lift (JLG)
Gas Heating Certification
Oil Heating Certification
Timeline
Service Technician/ Project Lead
Delattre Corp a Tustin Group
02.2021 - Current
Service Technician
Mullen Refrigeration
06.2017 - 02.2021
Sales Associate/ Project Lead
Blairsville Floor Covering Co.
09.2016 - 05.2017
Team Lead
C & Ts Pizza
02.2015 - 08.2016
High School Diploma -
United
Hvac Industry Certifications. Nate, Epa 608. Gas Tight - HvacR
Indiana County Technology Center