Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Bowman

Jacob Bowman

Grand Prairie

Summary

Dynamic professional with a proven track record at Manheim Dallas, excelling in customer service and compliance. Skilled in problem-solving and technical processes, consistently exceeding performance expectations. Adept at fostering team collaboration and enhancing client satisfaction through effective communication and high-quality service delivery.

Overview

8
8
years of professional experience

Work History

Dealer Services Specialist

Manheim Dallas
02.2023 - Current
  • Maximized client satisfaction while collaborating with Johnathan Giddens on the Sewell account.
  • Regularly lead initiatives, driving the team's overall success.
  • Ensured consistent participation in all mandated supervisory training to advance within the organization.
  • Exceeded performance expectations consistently by delivering high-quality service within strict deadlines.
  • Acquired expertise in OCC, OPT, and AS400 processes to support informed decision-making.

Shift Supervisor

Cinemark Theaters
05.2019 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Manager

Starbucks
03.2017 - 07.2019
  • Managed and motivated employees to be productive and engaged.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Montour
Pittsburgh, PA
04.2017

Skills

  • Compliance
  • Customer service expertise
  • Technical aptitude
  • Problem-solving

Accomplishments

  • Leadership Bootcamp Graduate at Manheim Dallas
  • Safety Employee of the Month
  • Proficiency in AS400, OCC, and OPT

Timeline

Dealer Services Specialist

Manheim Dallas
02.2023 - Current

Shift Supervisor

Cinemark Theaters
05.2019 - 02.2022

Manager

Starbucks
03.2017 - 07.2019

High School Diploma -

Montour

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Jacob Bowman