Jacob Bowman
Arlington
Summary
Dynamic professional with a proven track record at Manheim Dallas, excelling in customer service and compliance. Skilled in problem-solving and technical processes, consistently exceeding performance expectations. Adept at fostering team collaboration and enhancing client satisfaction through effective communication and high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Dealer Services Specialist
Manheim Dallas
Dallas, TX
02.2023 - Current
- Executed collaborative strategies with Jonathan Giddens on the Sewell account, consistently maintaining a sales rate of 95% or higher.
- Directed strategic initiatives to foster team collaboration and achieve overall objectives.
- Ensured consistent participation in all mandated supervisory training to advance within the organization.
- Provided leadership for our Friday sale, and ensured success
- Acquired expertise in OCC, OPT, and AS400 processes to support informed decision-making.
- Managed dealer inquiries, providing timely solutions to improve customer satisfaction and retention.
Shift Supervisor
Cinemark Theaters
Pittsburgh, PA
05.2019 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Manager
Starbucks
Pittsburgh, PA
03.2017 - 07.2019
- Managed and motivated 10 separate employees to be productive and engaged.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Montour
Pittsburgh, PA04-2017
Skills
- Regulatory compliance
- Customer service proficiency
- Technology skills
- Effective problem resolution
Accomplishments
- Future Leaders Graduate at Manheim Dallas
- Leadership Bootcamp Graduate at Manheim Dallas
- Safety Employee of the Month
- Proficiency in AS400, OCC, and OPT
- Business Acumen Course Completion
Timeline
Dealer Services Specialist
Manheim Dallas
02.2023 - Current
Shift Supervisor
Cinemark Theaters
05.2019 - 02.2022
Manager
Starbucks
03.2017 - 07.2019
High School Diploma -
Montour
Safety Employee of the Month
Ensured the safety of team members by relaying messages given to us within our monthly meeting.