Jacob Brennecka
Bulverde,TX
Summary
Dynamic professional with over 13 years at USAA Federal Savings Bank, specializing in fraud detection and quality assurance. Excelled in enhancing customer relationships, significantly improving QA processes. Proven track record in policy implementation and project management, driving compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Fraud Quality Assurance I
USAA Federal Savings Bank
San Antonio, TX
12.2017 - Current
- Maintained accurate records of all Quality Control tests performed throughout the manufacturing process.
- Monitored performance trends in order to identify potential areas of improvement within the QA process.
- Recommended improvements to systems and procedures for increased productivity.
- Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB, and Enterprise strategy.
- Serves as a resource to team members and/or the business, and identifies appropriate issues for escalation.
- Generated reports and participates in the delivery of results to leaders and partners.
- Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, and OCC Heightened Standards.
- Experience with identifying fraud classification, which includes Authorized and Unauthorized scams, ID theft, Abuse, Account-only compromise, Account takeover, Card-only compromise, Profile takeover, ID theft, and Takeover attempt.
- Adheres to established Quality Metrics and Service Level Objectives (SLO).
- Thirteen years of experience in bank fraud detection.
- Seven years of quality assurance, control, or quality improvement experience, including developing, implementing, and maintaining quality assurance, control, and testing programs.
- Two years as a Content Owner for Quality Assurance Procedures, including research and delivering updates to leaders and partners.
Fraud Detection Analyst
USAA Federal Savings Bank
San Antonio, TX
12.2012 - 12.2017
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with members and analysts, utilizing active listening and interpersonal skills.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Acted as a Subject Matter Expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services.
- Provided mentoring and training to new and existing analysts. Served as a resource to team members on complex issues.
- Performed deep-dive investigations into complex fraud cases assigned by leadership, ensuring thorough examination and correct resolution.
- Led collaborative team meetings to facilitate issue resolution and acted as a team lead on cross-functional discussions.
- Adheres to established Quality Metrics and Service Level Objectives (SLO).
- Identified process gaps to submit recommendations to prevent member harm.
Education
James Madison High School
San Antonio, TXSkills
- Six sigma principles
- Documentation management
- Precise
- Critical thinking skills
- Quality training
- Project management
- Policy and procedure implementation
- Relationship building
- Quality control analysis
- ECAMs
- SAFIRE
- FDR
- KCSM
- Conversant
Timeline
Fraud Quality Assurance I
USAA Federal Savings Bank
12.2017 - Current
Fraud Detection Analyst
USAA Federal Savings Bank
12.2012 - 12.2017
James Madison High School
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