Jacob Brown
Rockville,MD
Summary
Determined, goal orientated, hard worker looking to gain experience while growing into a career field fit for me. Very motivated to be a part of a healthy work environment and willing to bring confidence and positivity to the workplace. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
&pizza
Gaithersburg, MD
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and high product quality.
- Trained and mentored team members on best practices and operational standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Monitored staff performance, providing feedback to enhance productivity and morale.
- Completed store opening and closing procedures and balanced tills.
Sales Consultant
Herson's Honda
Rockville, MD
11.2022 - 05.2024
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted vehicle demonstrations, highlighting key features and benefits.
- Managed customer inquiries through phone and email, providing timely responses.
- Collaborated with sales team to develop promotional strategies for new models.
- Maintained up-to-date knowledge of automotive trends and dealership inventory.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Participated in training sessions to improve product knowledge and sales techniques.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Set and achieved company defined sales goals.
Shift Supervisor/Bar Supervisor
Takoma Beverage Company
Takoma Park, MD
08.2018 - 11.2022
- Completed store closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Designed menus and concepts for liquor and cocktail beverages
ASSISTANT GENERAL MANAGER
FUEL PIZZA
Washington, DC
01.2018 - 09.2018
- Aware of the day to day struggles some may be faced with being sure to understand those I am leading and being careful with tasking the right person with the right work load
- Motivated, trained and disciplined employees to maximize performance.
- Understand the importance placed on fair and equal leadership
- Not only leads by example by also through optimism and encouragement
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
ASSISTANT GENERAL MANAGER
LINCOLN'S BAR-B-QUE
04.2017 - 01.2018
- Hands on experience managing many areas of the restaurant environment from kitchen staff, servers, dishwashers, bar and hosts
- Primarily responsible for the bar and its staff, tasked with scheduling, inventory and proper training for new employees
- The restaurant's central location in Downtown Silver Spring presented many obstacles testing my ability to make sound decisions
- I gained experience filling employment gaps in a sizable staff by interviewing and screening new employees to ensure they were a positive addition to the team
- Adversely, responsible for reprimanding, corrective action and termination of employees who fail to meet company standards
- Assisted and led projects regarding social media, seasonal promotions and events.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
SALES ASSOCIATE
LA FITNESS
10.2016 - 03.2017
- Provided assistance to members of the health club in regards to their membership
- Learned positive time management skills while juggling meetings, marketing events and customer services and complaints
- Processed payments and serviced member accounts
- Through trial and error, gained practice and experience with different types of sales pitches and rebuttals
- Learned the inner workings of a commission based career, and the importance of reaching sales targets
- Ensured the health club and all amenities were working properly and in outstanding condition.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
cashier/line worker
SERVER | WATERMENS BAR & GRILL | SALVO, NORTH
07.2016 - 09.2016
- Being located on the Outer Banks, this job was seasonal but gave me a great opportunity to further my knowledge in the restaurant industry
- Due to it being a tourist location I was able to see a restaurant in high volume hours, and learn how to efficiently manage my time
- This job was pivotal in my development as a customer service employee because of the demanding nature of its guests
- While at Watermens I was responsible for ensuring all customers were met with a positive attitude and satisfied
- Day to day duties include but not limited to; accomplishing the days cleaning tasks assigned by ownership, serving guests in designated sections as well as helping others in their respected section, aiding bartenders in restock for their shifts and events., I gained basic experience in customer service
- Learning the do’s and don’ts of a positive customer experience
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- Responsibilities included; handling money, properly greeting each new patron as they entered the restaurant, maintaining a constant level of sanitation and cleanliness, working at a fast pace without breaking company policy, adhering to all safety precautions and delivering quality products to the customer
- While working as a shift supervisor I furthered my base knowledge of a business and its operations, to be able to teach protocol and lead a successful shift
- I also was a big part of innovative ideas and menu changes, I had the ability to offer up creativity and make changes to the existing operating procedure
- My responsibilities while assuming this role were; maintaining a rapport with regular customers and nearby store management, assigning tasks to each employee to allow each shift to run smoothly and as problem free as possible, gain experience in dealing with unplanned events in the workplace, helped employee staffing and provide counseling individually to employees opening and closing the store as well as closing the days sales
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SHIFT SUPERVISOR | CASHIER
LINEWORKER | FUDDRUCKERS
08.2014 - 08.2015
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Built positive relationships with customers to increase repeat business.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Education
General Studies
South County High School
Lorton, VAGeneral Studies And Electives
Montgomery College
Rockville, MDSkills
- Scheduling and Coordinating
- Key Performance Indicators (KPIs)
- Corrective Actions
- Daily Operations Management
- Hospitality Management
- Administration and Reporting
- Labor and Food Cost Control
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Constructive Feedback
- Guest Satisfaction
- Team Meetings
- Adaptable Style
- Employee Performance Reviews
- Employee training
- Cost Savings
- Strategic sales
Timeline
Shift Supervisor
&pizza
08.2025 - Current
Sales Consultant
Herson's Honda
11.2022 - 05.2024
Shift Supervisor/Bar Supervisor
Takoma Beverage Company
08.2018 - 11.2022
ASSISTANT GENERAL MANAGER
FUEL PIZZA
01.2018 - 09.2018
ASSISTANT GENERAL MANAGER
LINCOLN'S BAR-B-QUE
04.2017 - 01.2018
SALES ASSOCIATE
LA FITNESS
10.2016 - 03.2017
cashier/line worker
SERVER | WATERMENS BAR & GRILL | SALVO, NORTH
07.2016 - 09.2016
SHIFT SUPERVISOR | CASHIER
LINEWORKER | FUDDRUCKERS
08.2014 - 08.2015
General Studies
South County High School
General Studies And Electives
Montgomery College