Jacob Bryant
Detroit,USA
Summary
Dynamic and results-oriented IT professional with extensive hands-on experience in troubleshooting, hardware and software installation, and network design. Expertise in diagnosing complex technical issues and implementing innovative solutions to enhance system performance. Proven track record in managing IT projects, from network setup to secure and efficient infrastructure deployment, while fostering strong client relationships and delivering exceptional support. Committed to continuous learning and staying abreast of emerging technologies to provide cutting-edge IT solutions that drive organizational success.
Overview
12
12
years of professional experience
Work History
Computer Technician
Optimal I.T.
Southfield, MI
03.2024 - 01.2026
- Performed comprehensive restoration of data to ensure operational continuity of computers and office machines.
- Installed, configured, and maintained computer systems and peripherals efficiently.
- Provided comprehensive hardware and software support to resolve technical issues, enhancing client satisfaction and operational efficiency.
- Designed and implemented secure LAN and WAN networks to enhance operational efficiency for small to medium-sized businesses, incorporating custom network racks and structured cabling.
- Implemented advanced security protocols for malware removal and system optimization, ensuring robust protection for client systems.
- Delivered high-quality IT consulting to enhance client decision-making on technology solutions, ensuring alignment with specific business needs.
- Managed comprehensive cable management and wiring processes, including installation and organization of network cabling to support seamless data transmission.
- Oversaw coordination of multiple client projects from initial consultation to final implementation, ensuring timely and effective delivery of IT solutions.
- Facilitated client training sessions and provided technical support to enhance understanding and self-sufficiency in IT system management.
Senior Project Manager
Bryant Concrete
Detroit, MI
04.2014 - 09.2022
- Executed meticulous development and maintenance of project estimates, budgets, and schedules for more than 50 clients each year, leveraging software tools to optimize tracking and streamline financial processes.
- Provided strategic mentorship to junior project managers and team members, focusing on skill development and career advancement opportunities.
- Facilitated effective communication and problem-solving among clients and subcontractors to enhance project outcomes and maintain high standards of delivery.
- Administered financial records to ensure accurate reporting and timely payments, supporting operational efficiency for a team of 5+ employees.
- Facilitated team schedule coordination and resource allocation utilizing project management tools to enhance project delivery timelines.
- Led cross-functional teams to deliver complex concrete projects on time and within budget.
- Developed strategic project plans, aligning resources with client specifications and company goals.
Operations Supervisor
General Motors, GM
Ypsilanti, MI
04.2022 - 09.2022
- Streamlined daily operations to optimize performance and maintain consistent workflow efficiency.
- Coordinated regular briefings with upper management to report on operational status and address challenges faced by the team.
- Executed regular performance evaluations for direct reports, pinpointing areas for improvement and establishing development goals.
- Facilitated ongoing training and coaching initiatives to enhance staff performance and team productivity.
- Directed a team of over 30 employees across four departments to enhance operational efficiency and drive revenue growth.
- Optimized internal management systems to enhance operational efficiency and monitor performance metrics.
- Evaluated adherence to operational policies, guaranteeing compliance with quality standards and regulations essential for operational excellence.
- Formulated and executed departmental policies, procedures, goals, and objectives to enhance team productivity and meet company targets.
- Supervised daily operations to ensure adherence to safety and quality standards.
General Store Manager
Dollar Tree
Southfield, MI
05.2019 - 08.2021
- Oversaw financial management of store operations, including budgeting, expense tracking, and payroll administration.
- Addressed customer complaints with urgency, ensuring adherence to company policies and enhancing customer satisfaction.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Directed, trained, and mentored store staff to cultivate a high-performance culture through consistent feedback and motivation.
- Formulated and executed business strategies to enhance customer acquisition, elevate store traffic, and maximize profitability.
- Evaluated customer buying trends and needs, generating detailed reports to guide strategic business decisions.
- Oversaw visual merchandising and store condition to uphold a cohesive brand experience.
- Oversaw daily store operations to ensure optimal performance and customer satisfaction.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
Undergraduate Library Assistant
Wayne State University College of Engineering
Detroit, MI
08.2016 - 05.2017
- Facilitated workshops to improve students' understanding of citation management and research skills, supporting academic writing excellence.
- Monitored and updated knowledge of library policies and procedures to ensure compliance with standards.
- Facilitated printing and copying services tailored to individual patron specifications.
- Oversaw and optimized library catalog systems to ensure accuracy and accessibility of materials.
- Facilitated training sessions and provided support to library users in accessing and utilizing digital resources and library systems.
- Managed and updated library computer database, ensuring accurate cataloging and tracking of all materials.
- Oversaw daily shelving and book maintenance operations, enhancing process efficiency and organization.
- Directed support services for library visitors and staff, addressing technical inquiries and resolving issues with library systems and digital resources.
- Facilitated cataloging and organization of library materials to improve resource accessibility.
- Oversaw circulation desk operations to enhance efficiency in check-out and return processes.
Education
Bachelor of Science - Computer Science Technology
Wayne State University
Detroit, MI12-2026
Skills
- Experience with DHCP and LAN/WAN setups
- Technical support and repair
- Malware detection and removal
- Customer-focused IT solutions
- Efficient cable routing and management
- Network configuration expertise
- Client relations management
- Project coordination and support
- System assembly proficiency
- System setup and troubleshooting
Accomplishments
Successfully launched a hobby shop and established a strong community network. Managed the end-to-end setup of the physical location, including the installation of security systems, surveillance cameras, and audiovisual equipment. Streamlined business operations by implementing an efficient payment processing system, leveraging extensive troubleshooting and vendor coordination skills to ensure seamless functionality.
Timeline
Computer Technician
Optimal I.T.
03.2024 - 01.2026
Operations Supervisor
General Motors, GM
04.2022 - 09.2022
General Store Manager
Dollar Tree
05.2019 - 08.2021
Undergraduate Library Assistant
Wayne State University College of Engineering
08.2016 - 05.2017
Senior Project Manager
Bryant Concrete
04.2014 - 09.2022
Bachelor of Science - Computer Science Technology
Wayne State University