Jacob Buckner
Kalispell,MT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Global Product Support Engineer
Applied Materials
11.2022 - Current
- Member of the Heterogeneous Integration product management core team.
- GPS representative for the Mustang platform New Product Introduction and Product Development teams.
- Engaged in the design process, reviewing designs, developing installation procedures, and subsequently carrying out retrofitting.
- Collaborated with cross-functional teams to streamline support processes, improving overall efficiency.
- As a member of the hyper support team, I contributed to enhancing customer tool uptime to over 95%.
- Managed critical escalations, coordinating efforts across multiple departments for prompt resolution.
- Acted as a subject matter expert during internal and customer meetings.
- Optimized product performance by diagnosing and resolving complex technical issues.
- Assisted in the creation of user manuals and other documentation, ensuring accurate representation of product features and functions.
- Developed effective solutions to recurring issues, reducing downtime and boosting productivity.
- Revised the software testing procedure to decrease the time required for testing, verification, and update releases.
- Drafted clear technical documentation, detailing product design specifications.
- Collaborated with the tooling team to develop mechanical lifts that ensure the safe removal and replacement of parts following NIOSH guidelines.
Technical Product Support
ONTO Innovation
10.2021 - 11.2022
- Guide teams using the 8D troubleshooting methodology to swiftly address and resolve complex problems.
- Delivered high-quality technical documentation to support sales, training, and client implementations.
- Mentored new team members
- Achieved high levels of customer satisfaction through exceptional knowledge of products being promoted as well as competitors'' offerings in the market.
- Developed and conducted dynamic product training sessions for internal staff, providing them with the essential knowledge required to effectively install and support our products.
- Streamlined internal processes for improved product demonstration efficiency and accuracy.
- Provided direct support to field teams worldwide, managing all escalations from initiation to resolution.
- Subject Matter Expertise for Executive-Level Meetings
Field Service Engineer
Roche Diagnostics Corporation
10.2006 - 10.2021
- Performed onsite installation, modification and maintenance of lab automated systems and equipment.
- Examined faulty equipment, interpreted data and analyzed customer complaints to diagnose and prevent equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction and uptime with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Established and set up systems for secure network connectivity to enable remote access.
Field Service Engineer
Abbott Labs
10.2003 - 10.2006
- Led successful installations of high-value equipment in diverse environments, ensuring operational excellence from day one.
- Reduced the average setup time from two weeks to less than five days.
- Delivered high-quality training sessions for end users, ensuring smooth transitions after system installations.
- Collaborated with engineering teams to develop procedures, as well as to redline and amend existing technical documentation.
- Achieved fast resolution times on reported issues by leveraging extensive knowledge in diagnosis and repair practices for installed systems.
- Contributed to successful project completion by effectively managing installation budgets and timelines.
- Improved operational efficiency by conducting thorough site surveys prior to installations.
Installation Engineer
KLA Tencor
10.2000 - 10.2003
- Improved operational efficiency by conducting thorough site surveys prior to installations.
- Streamlined workflow by creating detailed documentation for future installations and troubleshooting procedures.
- Delivered high-quality training sessions for end users, ensuring smooth transitions after system installations.
- Contributed to successful project completion by effectively managing installation budgets and timelines.
- Demonstrated technical proficiency while adhering to safety protocols during equipment installations, reducing risk of accidents or delays.
- Achieved fast resolution times on reported issues by leveraging extensive knowledge in diagnosis and repair practices for installed systems.
Surface to Air Defense Technician
United States Marine Corps
10.1995 - 11.1999
- Conducted troubleshooting, diagnosed, and repaired complex issues in H.A.W.K. and Stinger missile systems.
- As a Safety Non-Commissioned Officer for Alpha Battery, I oversaw three live-fire training exercises.
- Primary Marksmanship Instructor for 1st Stinger Battery.
- Developed and implemented a remedial fitness program for the 1st Stinger Battery.
- Oversaw the management of the Area 13 Fitness Center at Camp Pendleton.
- I attained the rank of NCO in under three years, which entrusted me with the leadership of enlisted junior Marines and the responsibility for millions of dollars' worth of equipment.
- I received an Honorable Discharge at the rank of Sergeant (E-5), along with a National Defense Medal, a Certificate of Achievement, a Letter of Appreciation, two Meritorious Masts, a Good Conduct Medal, a Navy Unit Commendation, and a Sea Service Deployment Ribbon.
Education
Supply Chain Logistics
Purdue Global University
Marine Corps Marksmanship
Primary Marksmanship Instructor
Okinawa Japan01.1999
Surface To Air Defense Technician
Redstone Arsenal
Huntsville, AL09.1996
High School Diploma -
Hidden Valley High School
Murphy, OR06.1995
Skills
- Remote Support
- Customer Support
- Training and mentoring
- Product development expertise
- Documentation preparation
- Instruction writing
- Product Lifecycle Management
- Prototype Development
- Technical solution development
- Engineering change orders
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Task Prioritization
Timeline
Global Product Support Engineer
Applied Materials
11.2022 - Current
Technical Product Support
ONTO Innovation
10.2021 - 11.2022
Field Service Engineer
Roche Diagnostics Corporation
10.2006 - 10.2021
Field Service Engineer
Abbott Labs
10.2003 - 10.2006
Installation Engineer
KLA Tencor
10.2000 - 10.2003
Surface to Air Defense Technician
United States Marine Corps
10.1995 - 11.1999
Supply Chain Logistics
Purdue Global University
Marine Corps Marksmanship
Primary Marksmanship Instructor
Surface To Air Defense Technician
Redstone Arsenal
High School Diploma -
Hidden Valley High School