
Global product support and service operations leader with 15+ years of experience spanning life science, clinical diagnostics, medical devices, field service, and complex capital equipment. Combines formal people-management experience with global NPI leadership, service economics, cost analysis, forecasting, operational analytics, and cross-functional execution. Experienced in performance management, hiring, compensation, headcount planning, budgeting, and service readiness, lifecycle support, and executive decision support. Leads AI-enabled process and reporting initiatives and has delivered more than $1M in U.S. cost savings. Strong technical foundation with an MBA and M.S. Biomedical Engineering.